Customer service representatives

Using Zapier to expand a support knowledge base

“Zapier saves us a ton of time by automating mundane and recurring tasks. It helps our Support team capture frequent questions in public Slack channels and add them to Trello so they can be answered and added to Confluence. It really highlights the value our team brings to our organization!”

Alyssa Rendon

Customer Support Operations Team Lead, Invoca

Alyssa's favorite Zaps

Create Trello cards from new saved Slack messages

Slack + Trello

Customer service representatives use Zapier to...

Send new leads a personal message

Used by 329.3k

Use workflow

Find your apps to get started

Zapier works with everything you work with. Search for an app that you want to automate.

Select apps you use to see guided workflows

Zap templates that match your selected apps

Discover more roles

See more roles

Subscribe to emails from Zapier

Receive personalized tips, offers, and product updates from Zapier