Customer service representatives

Using Zapier to expand a support knowledge base

“Zapier saves us a ton of time by automating mundane and recurring tasks. It helps our Support team capture frequent questions in public Slack channels and add them to Trello so they can be answered and added to Confluence. It really highlights the value our team brings to our organization!”

Photo of Alyssa Rendon

Alyssa Rendon

Customer Support Operations Team Lead, Invoca

Alyssa's favorite Zaps

Customer service representatives use Zapier to...

  • Facebook Lead Ads (Legacy)
  • ClickFunnels
  • Google Forms
  • Typeform
  • SurveyMonkey

Send new leads a personal message

Used by 333.8k

Use workflow

Find your apps to get started

Zapier works with everything you work with. Search for an app that you want to automate.

Select apps you use to see guided workflows

Zap templates that match your selected apps

Discover more roles

See more roles

Subscribe to emails from Zapier

Receive personalized tips, offers, and product updates from Zapier