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Recruiting Operations Manager

Hi there!

Zapier’s Talent Acquisition team is looking for a Recruiting Operations Manager to build inclusive, scalable recruiting infrastructure as we grow our global team. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

As Zapier’s Recruiting Operations Manager, you’ll integrate processes, data sets, and tools to boost recruiter effectiveness, candidate experience, and equity throughout the hiring process. This role will lead all aspects of recruiting reporting, workforce planning, data, metrics, process, and tooling. This is also a leadership role—you’ll manage, coach, and develop our group of (amazing) Recruiting Coordinators, plus additional staff as you establish a strategy and grow your team.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…


About You

  • You are data-focused. You have experience analyzing and modeling data. You’re capable of running your own reporting and analysis with occasional support from the data team. And you’re excited to learn new reporting and data systems as Zapier grows.
  • You love building and tuning new processes and tools. You have experience researching and rolling out new tools for an entire team. You will own our recruiting tech stack and be Zapier’s point of contact for our recruiting vendors—with the goal of ensuring optimal utilization.
  • You keep track of, prioritize, and lead multiple projects. You have experience in project management, with previous experience working in or with a recruiting function in a high-growth organization. You'll become an expert on our talent strategy and prioritize your team’s efforts to align with our biggest recruitment opportunities.
  • You have excellent communication skills.  You will work regularly with Zapier’s leadership and other stakeholders from various disciplines. Ideally, you find solutions that address both the needs of the recruiting team and Zapier’s business objectives, and build mutual understanding around difficult decisions.
  • You're adaptable. You've been in fast growing companies and know how to build, change, and adapt to the needs of a company as it grows.

Things You Might Do

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Manage and grow a team of Recruiting Coordinators
  • Develop and lead Zapier’s recruiting data and analytics program with weekly, quarterly, and annual reporting on our key performance metrics
  • Optimize performance of the Talent Acquisition team, working with our leadership on capacity planning and optimization around work distribution for the entire team. You'll also help with volume forecasting, headcount planning, and leave management.
  • Build training programs for the recruiting team, hiring managers, and interviewers on operational changes to promote excellence
  • Develop, manage, and take action on our recruiting insights surveys, gathering feedback from hiring managers and candidates on recruitment quality. 
  • Maintain all related documentation to ensure clarity and equitable access to recruiting information for candidates, hiring managers, and interviewers. 
  • Facilitate monthly & quarterly business reviews with Recruiting and executive leadership 
  • Stay up-to-date with trends in the industry and identify innovative ways to improve our hiring capabilities


The Whole Package

Location: Planet Earth

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:

  • Competitive salary
  • Healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing program for 100% of Zapiens
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Two annual all-company retreats
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
  • Opportunity to work with Zapier’s amazing partners network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.


How To Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.


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