← See other Job Openings at Zapier

Acceptable Use Program Manager

Hi there!

Zapier is hiring an Acceptable Use Program Manager. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

This position will lead the re-assessment of the policy and business processes around the Zapier acceptable use policy. Working together with the broader Zapier teams, they will evaluate the existing Zapier acceptable use policy and deliver any changes to the policy along with processes that shape the enforcement of the policy.  The ideal candidate will have experience and understanding of ethics and applicable laws regarding acceptable use of technology products and expertise in coordinating input among diverse teams, including internal stakeholders, customers, partners, industry forums and thought leaders.  This position will report to the General Counsel.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…


About You

  • Experienced working across teams of customer support, legal, HR, DIBE, brand, security, communications, and other internal and external stakeholders to drive results.
  • Experienced in driving complex strategic initiatives, where you take a multi-faceted problem, synthesize detailed information from multiple sources, and build recommendations on the path forward, even when the question at hand is a difficult one that involves multiple conflicting perspectives. 
  • Empathetic to different perspectives of the various stakeholders and successful in getting support for your recommendations.
  • Have the ability to see a large business-impacting challenge, jump in, and drive the change that results in significant improvements to the organization.  You can take stock of all the necessary details without getting lost in the weeds. 
  • A strong communicator, both written and verbal. You are expert at presenting ideas to diverse teams and individuals in multiple formats, from slide decks to internal blog postings to informal chats. 
  • Adept at developing trust in relationships both internally and externally, and at all levels of the organization. You are able to challenge the status quo to improve the productivity, effectiveness, and culture of a team, while maintaining trust.

You have:

  • 10+ experience with 6+ years experience leading multi-disciplinary programs/initiatives driving significant results.
  • A passion for and an in-depth knowledge of the debate around responsible use of technology, content moderation, privacy, and the role of technology companies in regulating speech.
  • Working knowledge of various laws and proposed regulations that shape the use of technology.
  • Enthusiasm for Zapier technology.
  • Program management, project management, or government policy experience is helpful but not required.

Things You'll Do

  • Drive the assessment of Zapier’s acceptable use framework that guides how our products are used by customers and partners.
  • Oversee and lead the Incident Response Committee, an internal committee that reviews and investigates reported violations of the Zapier acceptable use policy.
  • Work collaboratively across all aspects of the business, including customer support, legal, HR, DIBE, brand, security and communications, in assessing the Zapier Acceptable Use Policy in support of the Company strategy and business.
  • Represent the Zapier acceptable use framework to both internal and external stakeholders, including executives, employees, customers, partners and industry forums.
  • Use your knowledge of relevant regulatory developments in the US and internationally  (e.g. privacy laws, Section 230, etc.) to advise on the potential impact of such regulatory developments to the business and the acceptable use framework.
  • Identify potential unintended negative consequences related to the Zapier Acceptable Use Policy that may be mitigated and drive prioritization of those mitigations. Conversely, identify positive impacts related to the Zapier Acceptable Use Policy and prioritize increasing the positive impacts. 
  • Kick-off the first annual review of the Zapier Acceptable Use Policy.


The Whole Package

Location: Planet Earth. UTC +4 through UTC +10

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

 Zapier offers:

  • Competitive salary
  • Healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing program for 100% of Zapiens
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Two annual all-company retreats
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
  • Opportunity to work with Zapier’s amazing partners network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.


How To Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.


Apply Here