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Director of Community

Hi there!

We're looking for a Director of Community to join our Customer Support and Success team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. Our Director of Community will be responsible for creating the vision and overseeing the building, continuous progress, and iterations to our online community. This role will be at the forefront of new ideas and initiatives to continue to scale, iterate, and bring innovation to our online community of customers, developers and partners. You’ll be communicating cross-departmentally often and with high level stakeholders.

If you’re interested in launching your career at a fast-growing and profitable startup, then read on…

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

  • You’re a skilled Community Leader. We’re looking for 5+ years of experience in the SaaS Industry and  5+ years in relevant community leadership across all aspects of Community moderation, content, traffic strategic direction or similar
  • You're an innovator. You enjoy finding ways to make strategic improvements to existing Community efforts and dreaming up new ways to empower others.
  • You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier.
  • You’re creative and resourceful. You try as many angles as possible to secure opportunities that drive traffic to the community and keep engagement levels high. You keep up on industry trends, are comfortable navigating the automation/no-code space, and remove obstacles for your team when faced with a problem.
  • You believe relationships are critical to success. You’re excellent at building relationships within the Community and the company, are comfortable pitching new ideas, and you keep an eye out for potential partnerships that create value for everyone involved.
  • You are an excellent coach. You are positive, goal-oriented, and love helping people grow.
  • You’re solid at time management. You’ll juggle a variety fast-moving communications projects, and as a part of a distributed team, you’ll be expected to help your team do the same.
  • You love doing things efficiently. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

Things You’ll Do

  • Develop a community strategy that empowers Zapier customers and partners to come together around sharing automation, contributing use cases, and trading expertise
  • Create opportunities for our community to build meaningful relationships with Zapier and one another
  • Collaborate with our Product, Marketing and Partnerships team to develop a community playbook that will empower Zapier customers, partners, and  key stakeholders with the tools necessary to extend Zapier’s values throughout all community related initiatives
  • Collaborate with Marketing and Product and Design teams to bring community to life by way of content, events, promotions, gamification and ideation
  • Drive Zapier’s Community engagement strategy
  • Keep a pulse on the Zapier community, regularly reporting back to stakeholders within the company, developing special relationships with thought leaders within the community, and developing initiatives to bring thought leaders together for unique experiences and a direct line of communication with Zapier
  • Lead a team of Community professionals ensure they are successful and guide them to grow their careers
  • Identify, drive and track relevant metrics of success, reporting on community metrics, customer experience, and community engagement
  • Responsible for developing the vision, leading the definition of the Community roadmap and driving accountability across the team.
  • Be a strong advocate for our Community across the entire company, demonstrating its value to our organization.
  • Travel of 5% - 10% for company retreats that rotate to various cities throughout North America.
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Earth 

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere. 

Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, gender identity/expression, religion, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

 

Apply Here