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Customer Success Systems Analyst (EMEA)

This role is for someone who can support our growing team located in the EMEA (Europe, Middle East, and Africa time zones). Please only apply for the role that best fits your region and don't apply for all available roles.

 

Hi there!

We're looking for a Customer Success Systems Analyst to join the Support Operations team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. As our Customer Success Systems Analyst, on a regular basis you can expect to be involved in prioritizing support system optimization and helping to influence the direction of Premier Support and Customer Success at Zapier. You’ll partner with our CS team and Decision Science to create world class experiences for our team and our customers.

 If you’re interested in launching your career at a fast-growing and profitable startup, then read on…

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

  • At least 2 years of systems administration experience, specifically with enterprise systems and CRMs. Even better if you’ve had previous systems experience with Vitally.
  • You’re driven by data. You live in and love the dashboards you create and maintain, striving for accuracy and consistency in data resources.
  • You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier.
  • Your believe relationships are critical to success. In every project you are a part of, you actively identify, build, and develop relationships with a range of stakeholders roles, departments and levels.
  • You’re good at managing your schedule. You will have to switch between multiple tasks on a daily basis. You’re great at managing your own schedule with minimal supervision, and can proactively ask for help where needed.
  • You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

 

Things You’ll Do

  • Create and maintain customer health and data dashboards for our Premier and Success teams, supporting our small and medium business customers.
  • Manage tools and operational processes on behalf of Premier and Success teams to streamline their daily work, suggesting improvements for efficiency gains.
  • Facilitate correspondences and data requests between Premier, Success, and Data Science teams.
  • Work alongside our Support Systems Analyst as a regional admin for our large scale Support tools such as our contact tool.
  • Investigate and implement new tools and customer channels.
  • Travel of 5% - 10% for company retreats that rotate to various cities throughout North America.
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier.

 

About ZapierZapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

 

The Whole PackageLocation: Remote, EMEA

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

 

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

 

Apply Here