What Zendesk Triggers and Actions are Supported?#

Supported Triggers#

  • New User - Triggers when a new user is created.
  • New Group - Triggers when a new group is created.
  • New Forum - Triggers when a new forum is added.
  • New Topic in Forum - Triggers when a new topic in a forum is added.
  • New Action on Ticket - Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
  • Recent Ticket - Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
  • New View - Triggers when a new view is created.
  • New Ticket - Triggers when a new ticket is added to a view.
  • New Organization - Triggers when a new organization is added to Zendesk.

Supported Actions#

  • Update User - Update an existing user.
  • Attach File to Ticket - Attach a file to an existing ticket.
  • Update Ticket - Update an existing ticket status or add comments.
  • Create User - Create a new user.
  • Create Ticket - Create a new ticket.
  • Add Tag(s) to Ticket - Add one or more tags to an existing ticket.
  • Update Organization - Update an existing organization.
  • Add Comment to Ticket - Add a comment to an existing ticket.
  • Create Organization - Create a new organization.

Supported Searches#

  • Find an Organization - Finds an existing organization.
  • Find a Ticket - Finds an existing ticket.
  • Find a Group - Finds an existing group.
  • Find a User - Finds an existing user.
  • Find an Agent - Finds an existing agent.