Two-Factor Authentication (2FA, TFA)#

What is two-factor authentication?#

Two-factor authentication (also called 2FA) adds an extra layer of security to your Zapier account by requiring access to your phone or mobile device, in addition to your password. Only using a password to protect your account is still susceptible to security threats because it only represents a single piece of information someone needs to acquire.

By using 2FA, anyone who wanted to access your account would need both your password and an access code generated on your phone or mobile device. This means that even if someone stole your password, they would be unable to access your account without your mobile device.

We highly recommend you to enable two-factor authentication on your Zapier account.

How do I generate an access code on my mobile device?#

To use 2FA, you will need to download and install an authenticator app on your phone or mobile device.

We recommend the following apps:

Once you've installed an authentication app, follow the setup instructions below to add your Zapier account.

After you set up Zapier with your authentication app, it will generate an access code that you will need to enter when you log into your Zapier account. This code is time-based and will automatically expire every 30-seconds.

How do I set up two-factor authentication?#

Step 1: Get the App#

Download and install an authentication app like Google Authenticator (iOS or Android) or Authy (iOS or Android).

Step 2: Enable Two-Factor Authentication in Zapier#

Log into your Zapier account and go to your Settings page and click on the Security tab in the left menu. Here's a handy link to take you to your Security page.

Once on your Security page, click the Enable button under the Two-Factor Authentication heading to begin the setup.

Step 3: Scan the Barcode#

Using the authentication app on your mobile device, tap the "+" icon in your authenticator app and scan the barcode displayed on screen using your device's camera.

Step 4: Enter Your Verification Code#

Once you scan the barcode, enter the 6-digit verification code generated by the app and click the Verify Code and Activate button.

Step 5: Save Your Recovery Codes#

It's very important that you save your 10 recovery codes and put them in a safe place separate from your mobile device. These codes are the only way to regain access to your account if you lose your mobile device or accidentally delete your authentication app.

If you lose both your mobile device and your recovery codes, you will permanently lose access to your Zapier account.

Important: If you lose access to your Zapier account, our support team will not be able to restore access without your recovery codes.

Can my team still use a shared login with two-factor authentication?#

Since two-factor authentication requires access to an authentication app on a mobile device, it can be hard to share your login with other people.

If you would like to share Zapier with other people on your team, we recommend using Zapier for Teams.

I've lost my phone or authentication device. How do I access my account?#

If you lose your phone or mobile device that you used to authenticate your Zapier account, you will need to use one of the 10 recovery codes for your account. These recovery codes were generated when you setup two-factor authentication.

To regain access to your account, follow these steps:

  1. Login to Zapier as you normally would.
  2. When asked for your Two-Factor Authentication code, click the Use a recovery code link instead.
  3. Enter one of your unused recovery codes and click Confirm.

This will allow you to log into your Zapier account. Once logged in, you should reconfigure your authentication device to avoid being locked out of your account in the future.

Important: If you lose your 2FA device and your recovery codes, you will be permanently locked out of your Zapier account. We highly recommend saving your recovery codes in a safe place separate from your authentication device.

I've lost my backup codes. Where can I find them?#

If you've lost your backup codes, but you still have your 2FA device, you can view your recovery codes by doing the following:

  1. Go to your Settings page and click on the Security tab in the left menu. Here's a handy link to take you to your Security page.
  2. Click on the View Recovery Codes link.
  3. Enter your 2FA authentication code from you authentication app when asked.

Your 10 recovery codes will now be displayed. (If you've previously used any of your recovery codes, you may see less than 10 displayed)

Important: We highly recommend saving your recovery codes in a safe place separate from your 2FA device. This ensures you'll still have access to your recovery codes if you lose your 2FA device.

How can I disable two-factor authentication?#

If you no longer wish to have two-factor authentication protecting your Zapier account, you can turn it off by following these steps:

  1. Go to your Settings page and click on the Security tab in the left menu. Here's a quick link to your Security page.
  2. Click the Disable button.
  3. Enter your 2FA authentication code from your authentication app when asked.

Two-factor authentication will now be disabled for your Zapier account.

Can I change my two-factor authentication device or app?#

If you would like to change the authentication app you use, or you would like to use a different device, you can change your two-factor authentication by following these steps:

  1. Go to your Settings page and click on the Security tab in the left menu. Here's a quick link to take you to your Security page.
  2. Click the Disable button.
  3. Enter your 2FA authentication code from you authentication app when asked.
  4. Two-factor authentication for your account will now be disabled.
  5. Click the Enable button to setup two-factor authentication with your new device or app.
  6. Using the authentication app on your mobile device, tap the "+" icon in your authenticator app and scan the barcode displayed on screen using your device's camera.
  7. Once you scan the barcode, enter the 6-digit verification code generated by the app and click the Verify Code and Activate button.

Your new app or device will be configured with two-factor authentication for Zapier and a new set of 10 recovery codes will be generated for you. It's very important that you save your recovery codes and put them in a safe place separate from your mobile device. This ensures you'll still have access to your recovery codes if you lose your 2FA device.

Important: These codes are the only way to regain access to your account if you lose your mobile device or accidentally delete your authentication app. If you lose both your mobile device and your recovery codes, you will permanently lose access to your Zapier account.

Can I generate new recovery codes?#

If you feel that your recovery codes have been shared or seen publicly, we highly recommend generating new recovery codes.

Follow these steps to generate a new set of recovery codes:

  1. Go to your Settings page and click on the Security tab in the left menu. Here's a quick link to take you to your Security page.
  2. Click the Disable button.
  3. Enter your 2FA authentication code from you authentication app when asked.
  4. Two-factor authentication for your account will now be disabled.
  5. Click the Enable button to setup two-factor authentication with your new device or app.
  6. Using the authentication app on your mobile device, tap the "+" icon in your authenticator app and scan the barcode displayed on screen using your device's camera.
  7. Once you scan the barcode, enter the 6-digit verification code generated by the app and click the Verify Code and Activate button.

A new set of 10 recovery codes will be generated for you. It's very important that you save your 10 recovery codes and put them in a safe place separate from your mobile device. This ensures you'll still have access to your recovery codes if you lose your 2FA device.

Important: These codes are the only way to regain access to your account if you lose your mobile device or accidentally delete your authentication app. If you lose both your mobile device and your recovery codes, you will permanently lose access to your Zapier account.

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