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Error: The app did not respond in-time

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Symptoms

After attempting to test a Zap trigger or action, you may see an error that says:

We had trouble sending your test through. The app did not respond in-time. It may or may not have completed successfully.

Cause

This error can occur when your connected app takes too long to perform the requested task, such as searching for a record in a large database or uploading a large file.

Solution

  • To fix this error in a trigger, try setting fields in your trigger step in order to return a smaller set of data.
  • To fix this error in an action, you can try to break up a single step into multiple ones to send less data over at once.

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