If your Zap isn't running when you expect it to, check if your Zap is being triggered in your Zap History. If you don’t see any Zap runs even though you know your trigger events have been happening, it means that your Zap isn’t triggering.
Because of how Zapier works, your Zap will not trigger on existing records. If you must import data from one app to another, you can use the Transfer feature.
The polling interval or update time is the frequency that Zapier will check your trigger apps for new data. The polling interval varies between 1 to 15 minutes based on different pricing plans.
For example, if you're on a Free plan, Zapier will check your trigger app for new data every 15 minutes. It can therefore take up to 15 minutes for a Zap to be triggered after the trigger event happens.
Triggers labeled Instant will always trigger Zaps immediately (regardless of pricing plan) as the trigger app pushes the data to Zapier when the event happens.
For example, if your Zap triggers every time you receive a new email, send yourself a new email to test the Zap.
For example, if your app differentiates between contacts and leads, and you want the Zap to trigger when new leads are created, make sure that the trigger event is “New Leads” and not “New Contacts”.
If your trigger has any additional options, check that they're correctly filled in and set up.
For example, if your trigger step has options that limit what it triggers on, make sure the records you’re looking for match those options exactly. If you’ve set a “New Subscriber” trigger when new subscribers are added to “ABC list”, make sure that new subscribers are being added to that specific list, and not a different list.
If you're still unable to identify why your Zap isn't triggering, contact Zapier support.