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Zap filters aren't working properly

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If you're not sure if your filters in your Zap are working, there are a few ways to test them.


1. Check your trigger test data

When setting up your filter, Zapier will use trigger test data to test it. If the test data passes the filter, you'll see a message indicating that your Zap would have continued.

Example

In this example, the content was "The quick brown fox" and the filter indicated that it should only continue if the text contained "brown fox". Because the text does contain that string, it passes the filter and the Zap continues. Filter step success

If the test data does not pass the filter, you'll see a message indicating that your Zap would not have continued.

Example

In this example, the content was "jumps over the lazy dog" and the filter indicated that it should only continue if the text contained "brown fox". Because the text does not contain that string, it passes the filter and the Zap continues. Filter step fail

You can also test your filter with different test data by changing the test data in your Zap trigger.


2. Review your Zap history

Your Zap History shows all the times your Zap has run and whether or not the filters worked.

Here, you can see three filtered Zap runs and one successful Zap run. The filtered Zap runs show that they didn't pass through the Filter step, so they didn't continue.

A Zap run has a status of Filtered, it means the filter was applied and the data didn't pass. If it has a status of Success, that means that the filter was applied and the data passed (or there was no Filter step in the Zap).

You can view a Zap run's details for more details about the filter. You'll be able to see the input data from the trigger and whether or not the filter worked as intended.

Example

Here, you can see the exact content that either did or did not pass the filter. In this case, it's looking for the text "requests a launch post for", and the message does not contain that string, so it does not pass through the filter.


3. Manually trigger your Zap

You can manually trigger your Zap with specific data to see if your filters are working as intended.

Example

For example, you set up a filter to send new form submissions to a spreadsheet only if the contact filled in the Age field with 65 or greater. You can go to the form and fill it out twice: once using an age over 65, and once using an age under 65. If your filter is working correctly, the information should only be sent to the spreadsheet in the submission with the age over 65.

If you're still unable to get your Zap filters to work as expected, contact Zapier support for further assistance.


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