In Zap fields, dropdown menus are used to select and use possible values. Learn how to troubleshoot why your dropdown menu is empty or missing items.
In this example, we’re looking for a list in Trello called “Example List” that isn't appearing in the dropdown menu in the corresponding Zap field.
If your account isn’t connected, you’ll be able to reconnect it here.
This will force Zapier to check your app and reload the most recent data. In our Trello example, clicking Check Trello & reload to bring in new choices will reload all the available list options in our board.
This can fix a few root problems, such as:
If the missing item still isn't showing up after you’ve reloaded the dropdown menu items, confirm in your connected app that the specific item actually exists, and make sure that it exists in the account that you’ve connected to Zapier.
In the example of our Trello board, we’ll check that we’re using the right Trello account, and also that the list “Ideas” actually exists on the board called “Personal”.
If there are too many items in your dropdown menu that they're not all loading at once—or causing an error—you can also use a custom value to input the ID of your item directly. Learn how to add custom values to dropdown menu fields in Zaps.
Custom values are only a way to link to an item that already exists in your app. They are not a way to use an item that doesn’t exist in your app.
If you want to select a different item depending on a value from a previous step, you can use custom values to link to it instead.
If your dropdown menu is still empty or missing items after taking these troubleshooting steps, try reconnecting your app account. If the issue persists, contact Zapier support.