Bad and unclear refund policies are frustrating. We never want our customers to feel cheated by paying for Zapier. To this end, our policy is simple: if you're unhappy with Zapier for any reason, get in touch and we'll take care of you.
If you were just charged for your next month of Zapier, but you meant to cancel, we’re happy to refund that charge.
If you forgot to cancel your Zapier plan a couple months ago, and you haven’t had any Zapier usage since then, we’ll give you a full refund for those months.
If you tried Zapier for a couple months, and you just weren’t happy with it, we'll refund your money.
If you forgot to cancel Zapier a year ago, and there’s been activity on your account since then, we’ll review your usage and figure out a partial refund based on how many months had usage.
If we fail at providing you service (e.g. we neglected to respond to a support request, or Zapier went down for many hours/days), we’d issue a partial credit to your account.
At the end of the day, every situation is unique. There are bound to be edge cases that don’t exactly match the above examples. Don't hesitate to reach out and tell us what's going on. We'll do our best to make things right.
If you are looking to close your account please check out this guide here. Please do not delete your account first if you would like a refund, please contact us as the first step.