Help

Replay failed Zap runs

Last updated:

Your Zap history shows all the tasks your Zaps have tried to automate. Each Zap run in your Zap history will have one of five statuses. Failed or unsuccessful Zap runs can be manually or automatically replayed.

Note

Replaying a Zap run only retries failed steps, not successful steps. For example, a Zap might have two actions: 1. Send an email and 2. Add a spreadsheet row. If the Zap runs and successfully sends the email, but fails to add the spreadsheet row, replaying the Zap run will only attempt to add the spreadsheet row again, not send the email again.


Manually replay failed Zap runs

If you're on a paid plan, you can manually replay any steps that failed or were not successful in a Zap run.

  • Go to Zap History.
  • Select Zap runs to replay individually or in bulk. You can use the dropdown menus to filter Zap runs by status, date range, owner, folder, app, or Zap name.
    • Individual: select the checkbox next to the Zap runs you want to replay.
    • Bulk: in the upper left, click the checkbox dropdown menu and select Select shown to select all the Zap runs on the page, or Select all (5,000 at a time) to select up to 5,000 Zap runs.
  • In the upper left, click Play [x].
  • In the upper right, the notifications menu will open to indicate that the Zap run is replaying. Here, you can monitor the status of your replay job. Once it's complete, you'll see a summary of the results.

Turn on autoreplay for failed Zap runs

If you're on a Professional plan or higher and enable Autoreplay, Zapier will attempt to retry any steps in a Zap run that fail due to temporary errors or downtime. Autoreplay will retry the step again immediately, and then a few more times if there is still an issue.

  • Go to Zap History.
  • In the upper right, click to toggle the Autoreplay switch on.

How Autoreplay works

  • If a step in a Zap run fails, Zapier will retry the step up to 5 times. While Autoreplay is engaged, no error emails will be sent. No Zapier Manager Zaps will also be triggered during the Autoreplay window.
  • Zapier backs off after each successive failed retry attempt on this schedule: 5 minutes, 30 minutes, 1 hour, 3 hours, 6 hours. This means that if the Zap errors at 1:00 PM, Autoreplay will try again at 1:05, 1:35, 2:35, 5:35, and 11:35. The back-off schedule implies the final retry happens approximately 10 hours, 35 minutes after the first error.
  • While Zapier is replaying a failed step (anywhere in that 10-hour window), you cannot manually replay the Zap run.
  • If you edit your Zap after the original error occurs, any future Autoreplay attempts will consider those changes. This gives you the chance to update your Zap to help with preventable errors.
  • When Autoreplay attempts to retry a step, it checks the state of the Zap (this is how it considers Zap changes). If the Zap is off, or if Autoreplay itself has been switched off, the retry attempt will not run and all remaining retry attempts will be cancelled.
  • If you happen to turn your Zap off between retries, it won't affect the retry schedule as long as the Zap is turned back on before the next retry attempt.
  • Zap runs that are being replayed (or scheduled to be replayed) show up as "Scheduled" in Zap History.
  • While only errors can start Autoreplay, any subsequent non-"Success" steps will be replayed (which includes Halted, Errored, and Filtered) when that happens.
  • If Zapier fails to replay the step after the last attempt (approximately 10 hours later), you'll be sent an email notifying you of the error, and Zapier will trigger any Zapier Manager Zaps you might have. This is the first and only email about the error Zapier will send if you enable Autoreplay.

Troubleshoot steps that can't be replayed

Zapier may not be able to replay a step in a Zap run due to any of the following reasons:

  • The Zap is off: turn on your Zap to replay these steps.
  • The Zap has been deleted: steps associated with a deleted Zap will not replay.
  • The Zap has changed too much: steps associated with a Zap that has changed significantly will not replay.
  • The step is too old: steps that are older than 2 months will not replay.
  • The step has already run successfully: steps that have already run successfully will not replay.
  • The step is already scheduled to replay: steps that are already scheduled to replay cannot be manually replayed.

If you need help replaying a failed Zap run or troubleshooting a step that can't be replayed, contact Zapier support.


Need More Help?

Contact Support

Tell us about your problem, and we’ll find you a solution or you can email support.
Get Help

Hire an Expert

We have a directory of professionals across the globe who are ready to help.
Find a Zapier Expert

Zapier Community

Connect with other Zapier users and industry professionals to get help crafting the perfect workflow.
Check out the community