What is Zapier?#

What does Zapier do?#

Zapier is a tool that allows you to connect apps you use every day to automate tasks and save time. You can connect any of our 750+ integrated apps together to make your own automations. What's more it's quick and easy to set up - you don't need to be a developer, anyone can make a Zap!

It's just you and your favorite web apps getting stuff done. Check out our video for a little more information here

How does it work?#

With Zapier your integrations are set up via Zaps which perform your automation for you. These automations are achieved by mixing a Trigger with Actions that are available on your favorite apps.

For example, you could make a Zap that would automatically save responses from a Typeform form to a new row on a Google Sheet for you.

You're not limited to one action. During your free trial and on any paid plan you can add as many actions as you like. So you could automatically save responses from your Typeform entry to your Google Sheet and then automatically send an email to the respondent!

When you are setting your Zap up, you can pick what data you want to send from one app to the other, so it's really flexible.

For a high level overview of how to set up a Zap, please check out our tutorial here.

What's next?#

Once your Zap is set up, we do the hard work for you. We'll regularly check your Trigger app for new data (or sometimes they send new data on to us) and then we will automatically run your action or actions! No more manually moving data.

With Zapier, you no longer have to waste your time doing repetitive tasks. Zapier is there, doing those tasks in the background for you so you can do more important work.

As you discover more tasks you want to automate, no sweat, just set up a Zap for each one.

Ready to try it out? Check out more of what's possible including some Zap templates in our Zapbook. If you still have questions, email us at contact@zapier.com; we're happy to help.

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How Zapier Works#

Zapier is a web automation app. With Zapier you can build Zaps which can automate parts of your business or life.

A Zap is a blueprint for a task you want to do over and over. In words, a Zap looks like this: "When I get a new thing in A, do this other thing in B." The first part is the Trigger and the second part is the Action.

Zapier supports hundreds of apps. You can mix and match triggers and actions to automate just about anything.

An example might be "When I get a new entry from a Wufoo form, create a new lead in Salesforce."

Zaps are very lightweight and very easy to setup.

With Zapier, you get as much granularity as you need. You can pick what fields from the trigger service should go to the action service and you can use static text and custom fields too. For instance, you might say that the phone number from your Wufoo form should be the work phone of your new Salesforce lead.


Every few minutes, Zapier regularly checks your trigger for new data (some even get triggered immediately!). When the Zap triggers, Zapier automatically performs the action for you.

Continuing with the Wufoo scenario, say you receive five new entries. Zapier takes each one and makes a new lead in Salesforce, customized to the way you specified in your Zap.

Without any more effort from you, data flows from one service to the other!

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Terminology#

Zap#

A Zap is the link between your apps on Zapier. A Zap is a noun, not a verb. For example, New Salesforce Contacts to Add MailChimp Subscriber would be an example of a Zap. If you wanted to move those same Salesforce contacts to an additional MailChimp account or an additional MailChimp list, that would be a second Zap. You can see all your Zaps from your Dashboard. A Zap can only have one Trigger, but multiple Actions.

Account#

An Account allows Zapier to access your data inside another app. You can have multiple Accounts for the same app. Each Account can have a label which helps you distinguish them inside Zapier.

Task#

A task is a single action performed by Zapier. A single Zap can perform many tasks. If your Zap's action is to create new Google Contacts, then you'll use one task for every contact that is created.

Trigger#

A Trigger is the event that starts a Zap. For example, if you want to automate sending a text message each time you receive an email, the "new email in inbox" is the Trigger.

Action#

An Action is an event a Zap performs. For example, if you want to send an SMS each time you receive an email, "send text message" is the Action.

Filter#

A Filter is an optional feature you apply to a Zap to only make it fire when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Zap Editor#

The Zap Editor allows you to create a Zap from scratch, giving you the ability to choose the Trigger App, Trigger, Action App, Action and, optionally, apply any Filters.

App#

An App is a web service or application, such as Google Docs, Evernote or Salesforce. Zapier offers integrations for over 750 apps, letting you move data between them or automate repetitive tasks.

Multi-Step Zap#

A single step Zap has one Trigger and one Action. If the Zap has more than one Action or includes Filters or Searches it is considered a Multi-Step Zap and is not available on the Zapier Free plan.

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Contact Us#

The best way to get in touch with us is using the following form:

Send Zapier Support a Question or Comment

You can also click on our support email address, contact@zapier.com anywhere on the site to access the support form.

If you want to get in touch with us directly you can email us at contact@zapier.com.

If you're contacting us about a specific zap you're having problems with, please don't delete or modify the zap! That helps us troubleshoot the problem with your zap.

We don't offer phone support at this point in time unless you are on our annual Professional Plus plan.

Please note, that submitting feedback (suggest edits) to this (or any) help page won't give us your email address for us to get in touch, so please use the above form or email us for help. :)

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