How to Get Started with Zendesk

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About Zendesk’s Integration

  • Admin/owner permissions - You need to connect using a Zendesk user who is an administrator and have API access enabled.
  • Paid/versioned account - A Zendesk Team or higher plan can be used with the Zendesk integration.

Connecting with Zendesk

To get started with Zendesk, first click to connect a Zendesk account in your Zap.

Zendesk Click to add an account

Next, you'll be asked to enter your Zendesk Account, Agent Email and API token.

Zendesk API Key

How to Find Your Zendesk API Key

To locate your API Token in your Zendesk account, please follow these steps:

  1. Click the Admin icon in the sidebar, followed by select Channels > API.
  2. Click the Settings tab and make sure Token Access is enabled.
  3. Click the + button to the right of Active API Tokens.
  4. Copy the token. Note, once you close this window, the full token will never be displayed again.

Locate your API Key in Zendesk

If all steps were successful your Zendesk account will now be successfully connected.

Zendesk connection successful

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