Help

How to Get Started with Salesforce on Zapier

Last updated:

When creating a Zap with the Salesforce app, you will be asked to sign in to Salesforce to connect an account:

Click to connect Salesforce

Next, you will be prompted to select the Salesforce Environment you want to connect to via your account. Most users should choose ‘production’ as their environment.

Salesforce Select Environment

Alert: If you select ‘sandbox’ and your account does not support a sandbox environment, you will receive the following message: ‘Please check your username and password. If you still can't log in, contact your Salesforce administrator.‘

Then, log in to your Salesforce account (unless you are already logged in, you will automatically be redirected to the next step).

Salesforce Login

Select ‘Allow’ to grant Zapier the necessary permissions to perform the Zap.

Salesforce Permissions

If all steps were successful your Salesforce account will now be successfully connected for you to continue setting up your Zap.

Salesforce Successful Connections

Changes from previous Salesforce integration

If you've used our older Salesforce integration, now renamed Salesforce (Legacy), you’ll notice the new Salesforce integration has a different set of triggers and actions and a new search option. Our goal was to be “object agnostic” and allow you to easily create Zaps around the objects you use. In this vein, all of the action/trigger/searches are built around records, and you then specify the object where the record exists (or will exist!). There are also two new features for you to take advantage of:

  1. We now support triggers for record updates (and these can be scoped down to specific fields in a record with the Updated Field in Record Trigger.
  2. You can use SOQL to build more complex search queries in the "Find Record by Query" action

Here is a general mapping between the triggers/actions/searches of the new Salesforce integration and what those were in the previous Salesforce (Legacy) version:

  • New Record: New Opportunity, New Custom Object, New Lead, New Contact, New Campaign, New Case, New Event, New Note, New Account, New Task, New Folder
  • Updated Record: Updated Opportunity
  • Updated Field on Record: Closed Opportunity
  • Create Record: Create Contact, Create Lead, Create Custom Object, Create Opportunity, Create Event, Create Case, Create Note, Create Task, Create Case Comment, Create Account, Create Document
  • Update Record: Update Opportunity, Update Lead, Update Custom Object, Update Contact
  • Find Record: All searches and writes

Need More Help?

Contact Support

Tell us about your problem, and we’ll find you a solution or you can email support.
Get Help

Hire an Expert

We have a directory of professionals across the globe who are ready to help.
Find a Zapier Expert

Zapier Community

Connect with other Zapier users and industry professionals to get help crafting the perfect workflow.
Check out the community