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Gmail error: “To send a message, it needs at least one To, Cc or Bcc address.”

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Symptoms

After attempting to test Gmail’s Send Email action, you may see an error that says “To send a message, it needs to have at least one To, CC, or BCC address”.

Causes

Zapier will show this error because the Gmail action requires a valid email address to send it to. This email address can be in the To, CC, or BCC fields.

Note

This can sometimes happen if the data you’ve inserted from a previous step is empty. If this is true, go back to your Trigger Step and use the "Get More Samples" button to try and get a sample with a valid email address.

How to fix it

  1. In your Gmail step, click Customize Email to edit the options for the step.
  2. Option A: If you want your email to go to a different email address every time based on the data from a previous step, open the dropdown and select and email field from a previous step:

    Inserting an email address from our trigger data into the To field.
  3. Option B: If you want your email to go to the same place every time, type the email address into the To, CC or BCC field.

    Typing in the value example@zapier.com into the To field
  4. Re-test your action

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