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HelpPardot

Common Problems With Pardot

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Error: Invalid Campaign ID

Make sure you’re using the Campaign ID and not the Campaign Name in this field here:

You can find the ID by opening up the campaign in Pardot. With that open, take a look at the URL. You’ll see something that looks like this: https://pi.pardot.com/campaign/read/id/811

The ID would be the number at the end, so in this example, you’d want to enter “811” in the Campaign ID field.

Some custom fields do not show up in Pardot actions

Custom fields using Radio Button, Checkbox, Dropdown or Multi-Select type are not supported by Pardot’s API, so they are not available in Pardot actions at this time.

Error: This API user lacks sufficient permissions for the requested operation

Pardot requires that you are an admin to perform certain actions. You can see permissions for your users here: https://pi.pardot.com/user

You’ll need to upgrade your user’s role to Admin, then reconnect the account to Zapier and try again.

Spring of 2021: Changes to Pardot Authentication

Beginning on February 15, 2021, Pardot’s user authentication system will be discontinued and all users will be required to use Salesforce single sign-on (SSO) to connect their Pardot accounts via Zapier.

Note that existing Zaps will continue to work until June 2021.

Is Zapier prepared for these changes?
Yes, we’ve built a new Pardot integration, which supports Salesforce SSO. As of February 8th, 2021, all new Zaps will be created using the new Pardot integration.

How does this impact my Zaps?
Existing Zaps will continue to work through June of 2021, but you’ll want to update your Zaps to use the new Pardot integration soon.

How do I update my Pardot Zaps?

In the Zap editor, your existing Pardot Zaps will now appear to be under the “Pardot (Legacy)” app (here’s a screenshot).

You will need to change the Pardot step in your Zaps to the new integration, labeled simply as “Pardot”, in the editor.

Before updating your Zap, we suggest taking note of how your Zap is configured. Saving a screenshot for reference can help you re-build your Zap.

How do I find the Zaps that I need to update?

When logged in to Zapier, go to “My Apps” and search “Pardot (Legacy)”—or use this link: https://zapier.com/app/connections?page=0&search=Pardot%20(Legacy)

From there, click on the “Pardot (Legacy)” box (the only search result).

Click the “Zaps” tab to see the Zaps that you’ll need to update

After you click on a Zap, click “Open in Editor” to edit the Zap

What will happen if I don’t switch to the new Pardot integration?
Salesforce plans to schedule “controlled enforcement” outages starting on April 13th, 2021. You can see a schedule of these events on the Pardot User Migration FAQ.

The first event will last an hour. During this hour, any Zaps that haven’t been updated will run into errors. The next enforcement event will take place a month after the first one—and will last three hours.

We recommend that all users update their Zaps as soon as they can to avoid any interruptions from the planned outages this Spring.

Salesforce Account Requirements
Before you can reconnect to Pardot, you’ll need to ensure your Pardot user account is linked to a Salesforce account—and your Salesforce account must be enabled with SSO. Salesforce provides these guides so that you and/or your Salesforce administrator can use to ensure your account is ready for the new requirements.


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