Common Problems with Ontraport

Last updated:

403 error on connecting an account

Make sure that you're using the Ontraport API credentials and not the Office AutoPilot credentials (the old version of Ontraport). Unfortunately, we do not support Office AutoPilot.

My date/time field is incorrect when sent to Ontraport

All dates passed to the Ontraport API must be in Unix Time format (also known as seconds since epoch). You made need to use a Formatter step (link here) to convert the date to Unix (it's the format that says "X") before sending the date to Ontraport.

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