Common Problems with Magento

Last updated:

Fault (code 630) occurred. Message: Unable to read request

You might have entered http://example.com/ but you should try http://example.com/index.php/ instead!

Fault (code 623) occurred. Message: Calling parameters do not match signature

This error means that something was not configured correctly when Magento was installed. The easiest fix is to edit /lib/Zend/XmlRpc/Server.php in your Magento folder by commenting out a particular line of code.





Parsing Errors (Expat, Document, or Element)

This could be caused by a number of things! The basic gist of it is: "We couldn't make sense of the response from your server."

One common issue is URL rewriting. If your Apache or Nginx instance is a bit overzealous it could be just trying to send you back to the homepage or even serving up a 404 or 200 HTTP response full of HTML we don't understand.

On occasion your server running Magento will be misconfigured and return various error messages or log message. These errors can poison the XML payload to Zapier leading to errors. One quick fix is to add error_reporting(0); to your index.php or the file /lib/Zend/XmlRpc/Server.php found within your public HTML folder.

My Magento trigger is triggering slowly

In order to ensure that we only trigger on new items that have complete information, your zap will make sure that a new item shows up with the same info in consecutive checks for new data. This can result in zaps triggering on new items more slowly.

Other Miscellaneous Errors

Sometimes Magento has a hard time resetting after you make large changes, so we recommend flushing your cache. Just go to the proper Cache Management screen in the System menu:

And click "Flush Magento Cache" in the top right:

My Version of Magento is not Supported

Zapier utilizes the XML-RPC v1 API of Magento. This configuration is available within all versions of Magento, including Enterprise, Go, and Community.

To check if your site is setup correctly for XML-RPC v1, visit http://your-website.com/api/xmlrpc/ (replacing your-website with your actual domain). If you get back XML data that looks like the following, then you should be ready to connect to Zapier.

Magento XML

Need more help?

Contact Support

Tell us about your problem, and we’ll find you a solution or you can email support.
Get Help

Hire an Expert

We have a directory of professionals across the globe who are ready to help.
Find a Zapier Expert

Zapier Community

Connect with other Zapier users and industry professionals to get help crafting the perfect workflow.
Check out the community

Zapier University

Video courses designed to help you become a better Zapier user, whether you’re a beginner or more experienced.
View courses