Common Problems with HelloSign

Last updated:

My trigger test is not returning any results

HelloSign has two different types of plans: one is for their web accounts and the other is for API accounts.

You'll need an API accounts to be able to use your HelloSign account with Zapier

If you do have an API account and you're still having trouble getting a sample from your trigger test then please try the following:

  1. Prepare and send a test document to yourself to sign.
  2. Open the document ready to sign, but don't sign it yet!
  3. In another tab of your web browser, open the Zap editor for your Zap and go to the trigger test page
  4. Click Pull in Samples
  5. Immediately go back to the HelloSign document and sign the test document

This should give your Zap a 'live' signature to find and therefore give you a sample for your Zap.

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