Common Problems with GetResponse

Last updated:

My contact isn't showing up on the list

By default, GetResponse requires subscribers to opt in to a list. When they are added to your list via Zapier, they won't show up on the list until they confirm the opt in. You may see this noted in GetResponse that a "contact is queued" when added by Zapier.

You can disable double-opt-in your GetResponse settings. Go to this page: https://app.getresponse.com/campaign_preferences.html and click "Preferences." Then untick "API subscriptions" under "Enable confirmed opt-in".

"There is another resource with the same value of unique property" error

There is already a contact with that email. In this case, you can set up your zap to do a Find Contact action, Filter, Create Contact action. Here's a step by step guide:

  • Click the + sign in between your trigger and action and select action.
  • Choose GetResponse as the app and Find Contact as the action.
  • Set it up like this, choosing the appropriate Campaign and mapping the correct email field from your trigger:

  • Click the + sign in between the Find Contact and Create Contact action and select Filter.
  • Set the filter up like this where the Contact ID is from Step 2:

- Follow it up with the Create Contact action

My Zap isn't triggering for new contacts that are added

Contacts that are moved into a list from another list will not trigger the Zap. Instead, you'll want to copy the contact into the list, as that should then trigger the Zap.

I want to provide "First Name" and "Last Name" separately, but Zapier only provides one "Name" field

The "First Name" and "Last Name" fields in GetResponse are pseudo-fields which are then combined into the "Name" value. This is why only a "Name" field is provided in Zapier.

To get around this, you can create custom "First Name" and "Last Name" fields in GetResponse, which will then appear in the Zap Editor along with your other custom fields.

Need more help?

Contact Support

Tell us about your problem, and we’ll find you a solution or you can email support.
Get Help

Hire an Expert

We have a directory of professionals across the globe who are ready to help.
Find a Zapier Expert

Zapier Community

Connect with other Zapier users and industry professionals to get help crafting the perfect workflow.
Check out the community

Zapier University

Video courses designed to help you become a better Zapier user, whether you’re a beginner or more experienced.
View courses