Common Problems with Email

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I Don't Want to Manually Forward Emails To Use This

An email service Zap is triggered when an email is sent to your special @zapiermail.com email address. You can set up an auto-forwarder inside Gmail or Outlook to automatically send email to your special address. You can read about how to set this up inside Gmail, here.

How can I style my email?

To style your email you will need to use HTML. Here's some basic quick start formatting HTML markup:

<p> This is a paragraph </p>

<a href="http://www.zapier.com">This is a link</a>

<img src="imageurl.jpg" alt="alt text" width="104" height="142">

<b>This text is bold</b>

<i>This text is italic</i>

You can find more great tips and information on writing HTML on W3schools website here:

I Need to Verify my Zapiermail address to set up auto-forwarding, how can get to the verification email?

In the "test this step" section of your trigger or action, you can load the most recent email received by that email address. If you click the "Re-test" button, then click on the "view your email" link on the test success page, you can see the body of those emails and get the URL you need to finish verifying that address.

My Distribution List Isn't Working with Zapier!

This is due to them lacking a sender field, or more specifically an empty return-path, take a look at http://www.jaytag.co.uk/office365-distribution-list-blank-return-path/ for instructions on how to solve this.

I Want to Set the From Email Address When Sending

Right now this is fixed to a noreply email address. If you'd like to set this field, you should use a "high volume" email sending service.

Can I remove the "stop these emails" link from Emails I Send?

For spam compliance reasons we can't remove that link. For an alternative that won't have that link, you can use a Gmail or IMAP/SMTP action to send from your own account, or you could use a transactional mail service like Mailgun or Mandrill to send those emails.

My email I sent is not triggering my Zap

We use a service called Mailgun to parse inbound emails. They have some limitations in the types of emails they can parse. Specifically, we've seen issues from auto-notification emails like Google Groups fail to be parsed because the sender address is empty.

From Mailgun's support team:

"The reason for the auto-forwarder messages not getting accepted and posted is to due an empty sender address. Mailgun will not accept and post a messages without a present email address in the sender parameter."

If you're having trouble with a certain email client of service, this may be why.

Can I get HTML Messages in an Email Trigger?

Yes! Email triggers have a field for HTML message body as well as a field for plain text message body.

Can I send HTML Emails with an Email action?

Yes! Email's "Send Email" action supports HTML messages.

I accidentally clicked the "stop these emails" link

To stay CAN-SPAM compliant, we must turn your Zap off when that email is clicked. We don't keep a block list of offer unsubscribing functionality there though, so if you turn your Zap back on, you should be good to go.

Sorry! That is too many emails sent. Please try Mandril, Mailgun, Gmail, or others for bulk email.

To prevent the Zapier send email action being used for spam we throttle the send email action to 10 emails per Zapier account per hour. If your needs exceed this you'll need to use a dedicated email sending provider like Gmail, Mailgun, Sendgrid, or Mandrill.

Error: "Due to spam, email actions are limited for non-paying accounts"

For free and trial accounts there is a limit of 5 emails per hour/per user. Users can upgrade to a paid Zapier plan and the limit will be increased to 10 emails per hour/per user.

How can I attach a file to my email that's not in my trigger?

If you have a fixed file you want to always attach to your email using the send email action, you just need to upload the file somewhere publicly first like Dropbox and then include the download link on the "Attachment" field.

You can read some specific steps on how to do this here.

Is there a maximum size for attachments using Email by Zapier?

Emails sent to and from a @zapiermail.com email address have to be less than 25MB in size, including attachments.

My Zap isn't triggering on time!

Because Zapier uses a third-party service for our inbound emails on Email by Zapier, we, unfortunately, can't guarantee or control when a Zap will trigger and delays are not uncommon. If you're working with time-sensitive emails, you might want to use Gmail or another email app that you have direct ownership of.

Some of my emails are being sent and others aren't

If some of your emails aren't being delivered, this is likely linked to the sender's email address filtering out emails from @zapiermail.com and @zapier.com. The reason emails can get filtered is because email providers will block emails to protect you from unwanted or malicious emails such as phishing, scams, and spam.

To resolve this issue, you'll need to add @zapiermail.com and @zapier.com to your allowlist by adding them as a contact to your address book or safe senders/domain list. If you don't have permission to do this, you'll need to contact your email admin to add these as safe domains.

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