This event may not always return an email field, which is often required by actions. You can get around this by following these instructions on filtering for existing/nonexisting fields.
Similarly, this event may only return an email and creation date, and not a name. If your Actions require a name, please follow the same instructions.
- When an anonymous user lands on your site, they're captured as a visitor.
- Once that visitor initiates a conversation through Drift, their status is updated to a lead without an email.
- They are then prompted to provide an email during the conversation, which they may or may not provide.
- Once they provide an email address, their status is upgraded as a contact on Drift.
Conversations do not close automatically. It's up to the agent to manually close a conversation.