Common Problems with Capsule

Last updated:

Received an error about missing Party id or email

Several of the actions in Capsule have a couple form fields that look like this:

Party ID form fields

To successfully use these actions, your Zap needs to fill in one of those two fields (if you fill in both, the email will be used). Most of the time you will want to use the email field since it is unlikely your trigger will have the id generated by Capsule.

Simply map an email address field from your trigger that corresponds to the person or organization email address in Capsule, and you will be all set!

When sending date strings from Capsule, some return null data.

Tasks can populate with dueDate or dueDateTime keys, depending on the details of how the task was created/what type of task you are using.

You can use the Formatter tool to Pick From A List to mitigate this:

'Invalid value for custom field' error on 'Create Contact' action

There's a 250 character limit on custom text fields in Capsule CRM.

To resolve this, you can remove this value and map it into the 'About' field which has a higher character limit. Or follow up the ‘Create Contact’ action with an ‘Add Note’ action, and then add the content into a new note.

Some of my custom fields don't show up on the Create Contact action

Please check if whether it's a custom field set here: https://YOURDOMAIN.capsulecrm.com/settings/customfields/party or whether it's associated with a DataTag here: https://YOUR DOMAIN.capsulecrm.com/settings/tags/party

If it is a DataTag, we can't retrieve it because CapsuleCRM only loads those custom fields when the associated party tag is chosen on the contact record (in other words, because no tag is set on an empty contact, we can't bring those fields in).

DataTags look like this:

These fields need to be recreated as Custom Fields, like so:

Once they're set as Custom Fields (and not DataTag Custom Fields), they will appear on the Create Contact step.

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