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Common Problems with Braintree

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Triggers Report No Transactions But I Have MILLIONS!

In order to reduce the amount of data we pull when polling Braintree we only look at Customers and Transactions from the past 6 hours. When the zap is running this is no big deal but can be a little confusing during the initial setup. So we recommend adding a single transaction or customer through the sandbox for testing, then switching over to live.

Alternatively, you can test against your live account if you have had transactions or new customers added within the last 6 hours.


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