Common Problems with Acuity Scheduling

Last updated:

My Appointment Start trigger isn't firing!

This trigger can only fire once per appointment. So, if your Zap fires, and then your appointment gets rescheduled, it won't fire again for the new appointment time. To check if an appointment has been rescheduled, click on that appointment in your Acuity calendar, and "view changes & notifications sent" from within the appointment details.

I have Duplicate Appointments triggering

If a recurring appointment is made in Acuity, the New Appointment trigger will trigger once for each appointment scheduled at the time of the scheduling.

Error: "Maximum number of 25 active zaps reached for your Acuity account"

The Acuity API does not allow for more than 25 subscription webhooks to be enabled for any single Acuity account. As a workaround, each Acuity user can add multiple users to any Acuity account to work around this limitation.

If you run into this error, please feel free to contact support, as we can add you to a feature request to increase this limit.

Need More Help?

Contact Support

Tell us about your problem, and we’ll find you a solution or you can email support.
Get Help

Hire an Expert

We have a directory of professionals across the globe who are ready to help.
Find a Zapier Expert

Zapier Community

Connect with other Zapier users and industry professionals to get help crafting the perfect workflow.
Check out the community