Connected Accounts#

The Connected Accounts page is where you can see all the different services you have connected with Zapier. You can access it from the toolbar towards the top of the screen.

Connected Accounts

From this screen you can add a new account, view your currently connected accounts, view how many zaps each account uses, and rename, test, reconnect, or disconnect those accounts.

How do I connect a new account to Zapier?#

You can connect your accounts to Zapier in one of two ways:

The first option is to head to the Connected Accounts page as mentioned above, click on the "Connect a new account" drop-down, search for and choose the app you'd like to connect, and follow the on-screen instructions.

Connected Accounts dropdown

The second option is to create a brand new Zap in your dashboard, choose the app you'd like to connect in either Step 2 or Step 3, and follow the on-screen instructions.

How do I delete or remove an account from Zapier?#

To remove an existing account that you've connected previously, navigate to your Connected Accounts page and click on the "Disconnect" button:

Disconnect Account Button

Connecting a Second (Alternate) App Account to Zapier#

There are a lot of cases where users have 2 different accounts with a particular app (e.g. two email accounts with Gmail). In Zapier, you can connect as many accounts as you want (with rare exceptions). That being said, we sometimes get these questions:

  • Why can't I connect a 2nd account for my app?
  • Why does it always add my original app account when I try to add another account?

Usually, what happens here is that you currently have an open session with an app, i.e. you're currently logged in to the account. Therefore, Zapier uses that logged in session when adding a new account.

To get around this, follow the steps below:

  • Open an incognito window in your browser.

Incognito window example

  • Login to Zapier using that incognito window.

Zapier Login page example

Screenshot of Connect a New Account modal

  • Since you're in incognito mode, there would be no open sessions/cookies for the said app. This should force the popup login to appear for that app.
  • Add the correct login details for the 2nd app.

Viola! The 2nd user login details should be added now. Don't forget to rename the connection using the pencil icon to help identify the new connection.

Important to note: Even Incognito windows will hold on to your session information. If you go on to connect another account with these Incognito windows still open, it'll connect the same account you just connected! Close all open Incognito windows and start over again to connect your next account.

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