Bad and unclear refund policies are frustrating. We never want our customers to feel cheated by paying for Zapier. To this end, Zapier's refund policy is simple: if you're unhappy with Zapier for any reason, let us know and we'll take care of you.
If you want a refund, do not delete your account and contact us first. If you're looking to close your Zapier account, you can downgrade to a free account. Learn more about changing or canceling your Zapier account.