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Zapier's refund policy

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Bad and unclear refund policies are frustrating. We never want our customers to feel cheated by paying for Zapier. To this end, Zapier's refund policy is simple: if you're unhappy with Zapier for any reason, let us know and we'll take care of you.

If you want a refund, do not delete your account and contact us first. If you're looking to close your Zapier account, you can downgrade to a free account. Learn more about changing or canceling your Zapier account.


Examples where full refunds are granted

  1. If you were just charged for your next month of Zapier, but you meant to cancel, we’re happy to refund that charge.

  2. If you forgot to cancel your Zapier plan a couple months ago, and you haven’t had any Zapier usage since then, we’ll give you a full refund for those months.

  3. If you tried Zapier for a couple months, and you just weren’t happy with it, we'll refund your money.


Examples where partial refunds are granted

  1. If you forgot to cancel Zapier a year ago, and there’s been activity on your account since then, we’ll review your usage and figure out a partial refund based on how many months had usage.

  2. If we fail at providing you service (e.g. we neglected to respond to a support request, or Zapier went down for many hours/days), we’d issue a partial credit to your account.

At the end of the day, every situation is unique. Don't hesitate to let us know what's going on. We'll do our best to make things right.


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