Plans & Pricing#

You can see the most up-to-date pricing information on our pricing page.

How Zapier's product and pricing scales with you#

Zapier's product and pricing accommodates you as your usage of the service grows.

Zapier offers a free version of the service which enables basic personal automation and a test bed for more complex business automation.

Zapier free plan

For business automation needs, we offer plans that scale based on how much you automate. Paid plans also include access to useful features like Multi-Step Zaps, downtime protection, and workflows that run more often.

Zapier paid plan

As you learn about and automate more advanced workflows using Zapier, you'll likely want to invite your entire team to share in your productivity! For that, we have Team accounts.

Zapier Team plan

You can find more information on Team accounts, here.

Pricing Terms#

Zap#

A Zap is a specific link between your apps you've connected on Zapier. For example, you can create a Zap where you get SMS notifications on your Work mobile number if you have received a new email on your inbox:

Gmail to SMS Zap

Let's say you also wanted to get SMS notifications on your Personal mobile number? You would then create another Zap connecting your email account to this number:

two Zaps

You would now have two Zaps on your account.

Two-step Zap#

A Two-step Zap is comprised of one Trigger and one Action step. Using our Gmail to SMS Zap as an example:

Two step Zap

  1. Trigger - Gmail "New Email"
  2. Action - SMS by Zapier "Send SMS" action

As you can see on the screenshot, this Zap has one Trigger and one Action step making it a Two-step Zap. This Zap can be used under the Free plan.

A Zap with only 1 action step = Two-step Zap

Multi-step Zap#

A Multi-step Zap is comprised of one Trigger and multiple action steps.

Using the same Gmail to SMS Zap. Let's say you added another step in your Zap. You added a filter to only let certain emails with a specific Subject line to go through:

Multi-step Zap

  1. Trigger - Gmail "New Email"
  2. Action #1 - Filter
  3. Action #2 - SMS by Zapier "Send SMS"

As you can see on the screenshot, adding the filter adds another step on your Zap. This Zap has 1 Trigger and 2 Action steps making it a Multi-step Zap. This Zap can only be used if you are under one of Zapier's paid plans.

A Zap with 2 or more action steps = Multi-step Zap

Task#

Whenever your Zap successfully automates something, it's called a Task. For example, if you have a two-step Zap with one action step to send out an SMS, the automated SMS sent out is your Task.

For example:

Succesful Two-step zap

  1. SMS sent: success, would count as 1 Task

If you have a three-step Zap with two Action steps, then you'll use two Tasks each time the Zap successfully runs those actions. The number of Tasks per month you can use on your account is determined by your plan.

If you visit your Task History and click on a Task, you can see whether or not Tasks were automated successfully, and what data was passed between your apps.

For example:

How to count Tasks example

In the screenshot above, you can see four action steps (Tasks) from a recent Zap.

  1. Delay: success, counts as 1 Task

  2. Code: success, counts as 1 Task

  3. Filter: filtered, does not count as a Task, because the Zap was stopped by a filter.

  4. Code: not run, does not count as a Task, because the Zap never attempted to complete it.

Searches as well count as 1 Task.

Plan Limits#

Every plan has limits on what and how much you can automate. When you approach a usage limit on your plan, such as a task limit, we'll send you an alert, asking you to either upgrade to a higher plan, or adjust your usage. You can learn more about the limits of your current plan, and the limits of other available plans, on our pricing page.

Syncing Interval#

Your syncing interval is the frequency that your Zaps will check the trigger app for new data.

Currently this interval is either 5 minutes or 15 minutes depending on your plan. Your Zaps are only checking for new data when they are turned On.

Note: Zaps with an instant trigger will always be immediate, regardless of plan, because the trigger app pushes the data to us instead of us polling that app.

Premium Apps#

Premium apps can only be used on a paid plan, or during your free two-week trial period. You can build and test Zaps with Premium apps on the free plan, but not turn them on.

Zapier premium apps example

See a list of all premium services on the Zapbook.

Autoreplay#

Autoreplay is a premium feature (for the Professional and above plans) which enabled any of your failed tasks to automatically replay. You can read more about this feature here

You can manually replay tasks on any paid for plan.

Unlimited#

On some plans you may be given unlimited access to Zapier features. By "Unlimited" we mean usage up to our maximum capacity that doesn't affect other users. If you have questions, feel free to reach out to our support team.

Billing & Invoicing#

Paid accounts are pre-paid, when you pay for your plan you are paying for the next billing period (month or year). To see and print an invoice for any billing month, go to your Invoices in User Settings.

Charges are always made in USD. If you have a card or bank account in non-USD currency, most of the time, your bank will automatically make the conversion.

Changing Plans#

Any change to your Zapier plan is immediate, and your usage does not reset when your plan changes. That means if you downgrade during your plan month, we might need to turn off Zaps that don't comply with your new plan (e.g. if the Zap is using a Premium app).

Canceling a Paid Account#

You are free to cancel, upgrade or downgrade at any time and Zapier only charges you for the number of days that you are on any paid plan.

To cancel a paid account, go to your plans page and downgrade to the Free plan. First look for the plan option called "Free" (remember to use the "View More Plans" arrow buttons if you don't see the plan straight away). Then under the plan listing, click the "Downgrade Plan" button and follow the on-screen instructions to complete the downgrade.

When you cancel your paid account, any unused time in that billing month will remain on your account and applied if you re-join a paid plan.

For example, if you are on the Starter plan ($20) and downgrade to the Free plan 15 days into the billing month, then re-join the Starter plan 3 months later, you'll only be charged $10 at that time because the remaining $10 of unused credit will be applied.

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Data Privacy#

We take the security of your data seriously. You can read the nitty gritty details at our privacy policy. Below are a few bullet points to help with common questions.

High Level#

  • Credentials that you use to connect your Accounts to Zapier are protected with bank-level encryption.

  • The only action that Zapier takes on your Accounts are those necessary to run the Zaps you create.

  • The raw requests Zapier makes to other services on your behalf are stored for 7 days for troubleshooting purposes, then purged on a rolling basis.

  • User-facing Task History is stored for longer periods of time (approximately 3 months, never longer than 4 months) so that you can monitor Zapier activity and replay failures.

Technical Details#

  • Zapier login credentials are one-way PBKDF2 hashes with a workload of about 100000 iterations and HMAC-SHA256 as the underlying pseudorandom function.

  • Account access credentials (like API keys for MailChimp, tokens for Salesforce, and passwords for developer apps like SAManage) held by Zapier are encrypted with AES and stored in a database. Of course, Zapier has the decryption keys on hand so we can use the credentials but they are stored and maintained separately.

  • All Zapier employees have access to raw HTTP logs as a part of daily support - we censor access tokens/secrets to the best of our ability. All debug logs censor account credentials (API keys, tokens, etc.) so they are not viewable in raw request logs.

  • Raw low-level request logs are stored for 7 days, Task History is stored rolling for the previous three months and are stored for approximate 90 days in S3 as backups.

  • We always use https or SSL where possible (both via https://zapier.com and external API services).

  • We use KeyCzar (an open source library made and maintained by Google) with default settings. There is a black box with hot keys that runs and houses our KeyCzar servers. We use standard IAM credentials to limit access to the cold stored keys in S3.

If you have any questions on how Zapier stores or handles your information, or if you would like a copy of Zapier Security Practices, feel free to email us at contact@zapier.com.

GDPR#

Zapier will be fully GDPR compliant by May 25th, 2018.

You can read our documentation on how Zapier is complying with GDPR here.

HIPAA Compliance#

Zapier can not claim HIPAA compliance.

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GDPR#

Obligatory disclaimer: The content below is provided for informational purposes only. The information shared here is not meant to serve as legal advice. You should work closely with legal and other professional counsel to determine exactly how the GDPR may or may not apply to you.

On May 25th, 2018, the EU General Data Protection Regulation (GDPR) will go into effect bringing new global data protection rights for individuals in the European Union.

You can read about your and our role in GDPR, as well as a little background on our journey on our updates blog!

We at Zapier wholeheartedly support the privacy rights of our customers and our users and are proactively working toward GDPR compliance by May 25th, 2018.

Read along for some of the changes we're making, as well as what you'll need to do as a customer or partner of Zapier.

Update for May 2nd, 2018: We are making progress on all product changes and compliance efforts and expect to be fully compliant by the 25th of May. Our vendor and internal data audit is complete. Our advanced export and deletion work is coming along quickly, and you can already export your task history and delete your account today. We've gotten updated drafts of new Terms of Service as well as new DPAs from attorneys and expect this to wrap up and be available and shared shortly.

Update for May 21st, 2018: We have final copies for new Terms of Service and Privacy Policy from our attorneys and they should go live mid-week. We also have a final copy of our DPA with Zapier as a Processor (which should cover both customers and also partners as sub-processors) which should be available mid-week as well. Check this page for any more updates this week!

Update for May 24th, 2018: New terms of service are now available, you can find both our user terms of service and our developer terms of service. In short order we'll put out a comprehensive post about Zapier's and our customer's role in GDPR.

Update for May 25th, 2018: We've completed the bulk of our compliance work, though we'll continue to make improvements. You can read about your and our role in compliance, as well as a little background on our GDPR journey here!

Changes Completed At Zapier#

To prepare for GDPR, we have undertaken many phases of research and implemented many changes -- some small, some larger. You can read about those changes here and in our updates blog on the same topic.

Research#

As with any new regulation, we worked closely with legal and other professional counsel to understand our role under GDPR. Many of

Policy, TOS Updates and New DPAs#

Our privacy policy, as well as our TOS has been updated to reflect our new compliance with GDPR. The new Data Processing Addendum is available for signatures with partners and customers as well (though you likely do not need to sign this).

Internal Data Audit#

We've reviewed all the data we collect, as well as the reasons for why we collect it, as well as which Zapier employees have access to it. We've documented and share as much of this data publicly as possible. For example, in our Data Processing Addendum you will see our enumeration of collected data.

Vendor Audit#

We've worked through our list of vendors to ensure they are adhering to GDPR and have signed all relevant Data Processing Addendums with regards to that.

Improved Data Tooling#

We've launched some tooling extend your ability to download your data from Zapier, as well as delete it from Zapier. Much of this tooling exists today (for example, you can export your Task History) but we'll be adding even more upgrades here as we've found it to be a great product feature even beyond compliance.

You can export and delete your data in Zapier, read more about your options here.

Communication#

We've documented and shared any pertinent changes with customers and partners. This includes emails and on the site itself, here and in the updates blog.

Ongoing Process Changes#

This includes revamping processes for how we do customer support, build product, report on data, and work with applicants as we grow our team. Much of this will be in the form of internal documentation, training and processes as required by GDPR.

Zapier's Role in GDPR Compliance#

It is important to note that Zapier is acting both as a Data Controller and as a Data Processor within the realm of GDPR compliance:

As a Data Controller, you are responsible for safeguarding the data of your customers as they interact directly with services integrated with Zapier.

As a Data Processor, Zapier is responsible for safeguarding the data of our partners' and customers' users as it flows through our system.

Customer's and Partner's Role in GDPR Compliance#

As a Zapier customer or partner, you are a Data Controller and Zapier is acting as your Data Processor for your users. In this respect, you’ll want to take the following steps leading up to May 25th, 2018:

  • Ensure your Terms of Service and/or Privacy Policy are up to date.
  • If you have customers in the EU or need to be GDPR compliant, your agreement to our terms of service will be sufficient as it contains relevant addendum.
  • If you have customers in the EU or need to be GDPR compliant, you may additionally request to sign our Data Processing Addendum. This is valid for both customers and partners. Here is a sample of what our DPA looks like.
  • Perform your own research, modeling, vendor audit, and strategy steps at your company to ensure you understand GDPR as it applies to your business.
  • Be thinking about how you’ll handle consent. You should configure your Zaps and integrations to not trigger or work with users' data without proper consent.
  • Watch for updates from Zapier related to product functionality or privacy and TOS changes.

Our Vendors / Sub-Processors#

Each of our Vendors / Sub-Processors will have an executed DPA to ensure compliance under the EU GDPR requirements. An audited minimum relevant set of data is shared with each vendor (for example, we do not send server logs to Workable):

  • AWS -- the bulk of user data is hosted in AWS.
  • Stripe -- payment data is maintained in Stripe.
  • Iterable -- user data for email marketing is maintained in Iterable.
  • FullStory -- user data for user research is maintained in FullStory.
  • HelpScout -- user data for support purposes is maintained in HelpScout.
  • Slack -- user and applicant data is discussed in chat in Slack.
  • Google -- user, employee and applicant data is maintained in Google through products like Gmail or Drive.
  • Looker -- user data for analytics purposes is maintained in Looker.
  • ClientSuccess -- user data for analytics purposes is maintained in ClientSuccess.
  • BambooHR -- employee data is maintained in BambooHR.
  • Small Improvements -- employee data is maintained in Small Improvements.
  • Workable -- applicant data is maintained in Workable.
  • Typeform -- user data for survey's and forms are maintained in Typeform.
  • HelloSign -- user data for legal documents are maintained in HelloSign.

If you'd like immediate notifications and updates for any changes in sub-processes, you can sign up for an additional email list here.

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Discounts#

Yearly Billing#

When you choose to pre-pay for a year of service, we’ll give you a discount. Choose this option and your account will not be charged again until 12 months later.

Non-Profit#

We gladly offer non-profits a 15% discount on any paid plan or a free Starter plan. Get it at https://zapier.com/non-profits/.

Education#

We gladly offer anyone with a .edu email address free access to Zapier's premium features for six months. Get it at https://zapier.com/education/.

Does Zapier Offer an Affiliate/Referral Program?#

We don't currently have an affiliate program, but we do have an Experts Program for those who want to become Zapier Certified and use Zapier with their clients.

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Vendor Information#

We know some of our users require certain vendor information to be able use Zapier. While we don’t fill out vendor forms on behalf of users, we have provided a list of commonly requested information for your use:

  • Company Name: Zapier Inc.
  • Website: https://zapier.com/
  • Contact Name: Wade Foster
  • Contact Email Address: contact@zapier.com
  • Phone Number: (877) 381-8743
  • Address:
    • Zapier, Inc.
    • 548 Market St. #62411
    • San Francisco, CA 94104-5401
  • VAT/TAX/W-9: We don't have a Certificate of Tax Residence available as we're a US-based company. If we get enough demand from users in a particular country, we'll definitely look into acquiring one so please let our support team know you’re interested in this for the future or if you need a W-9 by emailing contact@zapier.com.

Sample Invoice#

This is the information you can expect to see on Zapier invoice

sample-invoice

Billing Contact#

If you need your invoices to be sent to someone other than the account owner or you need to include additional business information on your invoice, you will be able to specify that in the settings of your account.

Payment Methods#

We only accept credit/debit cards as a form of payment. You can choose to be automatically billed on a monthly or yearly basis. Most users are fine with this but need to also be aware that:

  • We do not accept PayPal. However, we are working on a way to include this in the future. You can keep tabs on what we’re up to on our Zapier Updates blog.
  • We do not invoice before payment, only after.
  • We do not accept ACH payments.

Privacy/Security Resources#

Security Questionnaires and NDAs#

We're currently not offering Custom Terms, MNDAs, or security questionnaires/reviews at the moment. However, we're working on streamlining our Enterprise Engagement process for the future.

In the meantime, giving us feedback and letting us know more about your requirements using this form will help us make sure we’re checking as many boxes as possible moving forward.

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