“When the customer reaches out, the automation immediately jumps into the action. The first step classifies the incoming request into one of the predefined paths. It can be either technical support, billing inquiries, or general information requests, you name it. Then, in the next step, it summarizes the content of the email, and in the end, the automation routes the inquiry down the perfect path. Then, a ticket is instantly created, the right team is notified, and a timer starts ticking. If a ticket isn't resolved in 3 days, the system checks in and nudges the team. It keeps monitoring and prompting until the issue is resolved.”
