Cases linked to a specific CRM Contact ID

Cases linked to a particular contact with the email address provided

Cases assigned to the specified department

Select if you'd like to search cases with All, None, Any, or Not All of the Case Tags selected

Enter text to search for. We'll search your FuseDesk contacts for your text in their name, email addresses, and phone numbers. If you have a CRM connected that supports a "quick search", we'll blend those results in, too. You'll most likely want to search for a complete email address.

What would you like to name your new Case Tag?

You can optionally dedupe your new contact by checking for an existing contact with the primary email address above. If a matching contact is found, instead of adding a contact, we'll update the existing contact.

A short title that describes the case briefly

The Contact ID from your CRM that this case should be linked to

Optional email address of the contact to link this case to. We'll only use the email address to link the contact if you don't set a CRM Contact ID above.

You can optionally apply some case tags to the new case

What is the Case Number of the case that you'd like to update?

Optional. Transfers the case to a different rep.

Optional. Transfers the case to a different department.

Optional. Reassigns the case to a different CRM Contact

Optional. Changes the longer case details.

UUID of the FuseDesk contact you'd like to update. Required.

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

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