Articles tagged "Forms & surveys"

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A hero image with a calendar with a star on it for promotional events

Business tips

Net Promoter Score: A guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.

By Chad Keck

9 min read

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'