Articles tagged "Customer support"

How to Support Your Customers

Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Here are over 20 of the best customer service apps that keep your support ticket queue under control and your sanity intact.

How to Collect Customer Feedback That’s Actually Valuable

Getting customer feedback can be tricky. It’s not always easy to know who to ask or even the best way to phrase your questions. And even if you do manage to collect some feedback, what are you supposed to do with it?

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

How to Handle the 7 Toughest Customer Support Challenges

Today, I'm going to show you the seven most challenging scenarios faced by customer support agents, and tested techniques for handling each one.

All Hands Support: Why Everyone–Even Executives–Should Spend Time in Customer Service

Good customer support matters. Great customer support sets you apart. It's not a growth hack or a hush-hush marketing scheme; it's common sense. People like to be treated like people.

4 Rules of Improv and How They Relate to Customer Support

One of the many memorable bits in Tina Fey's book Bossypants is a section featuring several "Rules for Improvisation". In it, she details four guiding principles that help make a good improv comedian.

Start Preventing Fires: How to Implement Proactive Customer Support

Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.

A Digital Agency Saves 30 Hours a Week Automating with ManyChat and Zapier

Once upon a time, analyzing and reporting on data meant big daily exports, importing said data into a new application, and a lot of manual manipulation.