Articles tagged "Customer support"

Easily create contacts in Textline from form submissions

Create or update contacts in Textline from form submissions with automation.

How to send form and ticket information to a spreadsheet for better analysis

Need to identify trends among survey or form responses? The quick and easy way is to analyze their information and interactions in a spreadsheet. The hard part: getting that information in one place. 

What my crying toddler taught me about stress and customer service

When I’m working with customers who've gone over the edge, I employ the same strategy I use with my toddler and remember that their reactions aren't about me.

The time a dance instructor made me cry

Yelling at someone who actually ripped you off isn't effective because con artists don't care. Yelling at someone who is actually trying to help only alienates a potential ally.

How automating our business helped us get better customer reviews

Customer reviews are an essential element to the success of your business. It used to be that a prospective customer would reach out, get on a demo call, chat with the sales team, deliberate a bit, and then decide whether to buy your product or service.

How to automatically create tasks from forms and tickets

How to deliver great customer service while still standing your ground 

I've worked in customer-facing roles in the retail and hospitality industries, and now I'm a freelance writer. In all three roles, I quickly learned that there are plenty of times when the customer is most decidedly not always right

How accessibility guidelines can improve your customer support

Your customers come from many different backgrounds. But if you consistently use accessibility tools in your response, you can accommodate every single one of them. Here are some tips.

Textline: App spotlight

Textline is a secure text messaging platform for your business. It lets you contact customers at scale via SMS for sales, support, and more.

How Icebreaker uses Zapier and Wufoo to get close to customers

When thousands of your wool-wearing customers send you feedback from all over the world in different languages, deciphering and sending that information to the right teams can be challenging.