--- title: "Notify your team in Slack for new Facebook recommendations" description: "Keep your team informed about new social reviews by connecting Facebook Pages to Slack." image: "https://images.ctfassets.net/lzny33ho1g45/PDhs58YIiRzv7gNRZB3mb/93c5b35900fd7915ec4bdb372443721e/slack-notification-facebook-recommendation-00-hero.jpg" --- # Notify your team in Slack for new Facebook recommendations Keep your team informed about new social reviews by connecting Facebook Pages to Slack. If you have a business page on Facebook, reviewing customer recommendations is a great way to see what makes them tick. It's also a great way to improve your business. Sharing positive reviews can help draw in new business while responding to negative reviews right away can help you retain dissatisfied customers who might otherwise churn. Yet passing this information over to your sales reps so they can act on it fast means you have to constantly be on the lookout for up-to-date information. And notifying the right people at the right time is a job in itself.   Instead of manually sharing these recommendations with your team, we'll show you how to create a Zap—our word for the automated workflows you create with Zapier—that will [automatically notify your team in Slack](https://zapier.com/apps/facebook-pages/integrations/slack/185015/send-slack-channel-messages-for-new-recommendations-in-facebook-pages) whenever your Facebook Page gets a new recommendation.  ## Option 1: Get started quickly with a Zap template Want someone else to do the heavy lifting for you? We have a template to help you get started quickly. Click the button below and you'll be ready to create your Zap. Some fields will be pre-selected to make things easier. Note: You'll need to [create a Zapier account](https://zapier.com/sign-up) if you don't already have one. **Here's how it works: ** 1. Click on the Zap template. 2. Connect your Facebook Pages account and confirm which business page you want Zapier to watch for recommendations. 3. Connect your Slack account and select the Slack channel you want your message to be sent to. 4. Select the Slack fields you want to edit, set up the message, and tell Zapier how you want it to handle your message. 5. Test your workflow and turn it on. ## Option 2: Create your own Zap If you'd like more control over information in your Zap or would like to add additional actions such as [filters](https://zapier.com/blog/filter-by-zapier-guide/), you can [click here to create a new Zap](https://zapier.com/app/editor) from scratch. ### Set up your Facebook Pages trigger Once you're in the Zap editor, you'll first need to create the trigger, which is the event that will kick off your Zap. Search for and select **Facebook Pages** as the trigger app. Select **New Recommendation** as the trigger event. Click **Continue**. Next, connect your Facebook Pages account to Zapier by clicking on the dropdown menu and selecting **+Connect a new account**. You'll need to give Zapier permission to access your Facebook account. Click **Continue**. Next, it's time to set up the trigger. In the _Page_ field, select the business page you want Zapier to monitor for new recommendations. Click **Continue**.  Now, click **Test Trigger** so Zapier can pull the most recently added recommendation in your Facebook Pages account. Click **Continue**. ### Set up your Slack action In this next step, you'll set up the action—the event your Zap will perform once it's triggered. Search for and select **Slack** as your action app, select **Send Channel Message** as the action event, and click **Continue**. Now it's time to connect your Slack account to Zapier by clicking on the dropdown menu and selecting **+Connect a new account**. You'll need to give Zapier permission to access your Slack account. Once you've logged in (if you haven't already) and connected your account, click **Continue**. ### Set up your Slack message  Now it's time to set up your Slack message and tell Zapier where to send it. Choose a Slack channel from the dropdown. This channel will be where your sales team will get notified automatically whenever someone leaves you a recommendation on your Facebook Page.  Next, type out the message that you'd like to send. You can add information from previous steps in your Zap by clicking inside any empty field where you want the data to go (such as inside the _Message Text_ field). Then select an option—or multiple options—from the _Insert Data_ dropdown menu.  For example, you can pull in exactly what the recommendation said or what rating it had.  If you want to notify someone specific in the channel, you can add their Slack username to the _Message Text_ field so they'll be tagged in the message.  After you finish customizing your message text, you'll have further options to set up your message. For example, if you want the message to be sent from a bot instead of your Slack handle, make sure you select **Yes **under _Send As A Bot?_ You can also give your bot a name, use a Slack emoji as the bot's icon, and include a link to the Zap itself.   You can also attach an image by URL, auto-expand links as images or documents, or add a file.  Once you've finished setting up the Slack notification, click **Continue**.  ### Test your Zap and turn it on  Next, you'll need to test your Zap. Zapier will show you a preview of the Slack channel message before it's sent. Click **Test & Continue**.  Zapier will now send a test message to the Slack channel you selected with the message you've just set up.  If you're happy with how the message looks in Slack, you're ready to begin using your Zap! It will now automatically send a Slack channel message every time your Facebook Page gets a new recommendation. You can now pass important customer updates over to your sales team as soon as they come through.  ## Do more with filters If you want to customize your Zap even further, you can also [add a filter step](https://zapier.com/blog/filter-by-zapier-guide/) between your Facebook Pages trigger step and Slack action so you only receive [Slack notifications](https://zapier.com/blog/slack-notifications-multiple-workspaces) for specific recommendations.  For example, if you only want to know about positive reviews so you can reshare them on your social media as a testimonial, you can set up the Zap so that it only continues if the review rating is higher than 4. Alternatively, you could also filter negative reviews (with a rating of 1 or 2) and send them straight to your support team on Slack.  After your Facebook Pages trigger, add an action step and select **Filter** from the list of Zapier's built-in tools. Then select **Rating** in the first field and **(Number) Greater than** or (**Number) Less than** in the _Choose condition_ field, depending on how you want to filter. Then enter the appropriate rating number in the final text field. Now you'll only get notifications for specific ratings so you can keep your team even more focused.