Welcoming Customer Champion Paolo Papa

Paolo Papa
Paolo Papa / Published October 2, 2015

A note from Wade Foster, Zapier CEO: In our quest to provide 24/7 support, a few months ago we went looking for someone to help us fill a missing time slot during Asia-Pacific hours. After my first discussion with Paolo Papa, I was confident we had someone that matched the Zapier values. He exudes empathy and is always looking to go the extra mile for others. Users and customers in Asia and Australia can now rejoice; someone will be around to answer your questions in a timely manner. :-)

Before Zapier

I've always been the go-to guy with regards to computers and technology. From an early age, I found comfort in tinkering with gadgets and trying out new software. I recall telling my friends that I find great joy in reformatting computers as I associate the feeling with a clean start!

Career-wise, I have worked in different industries. My first formal office job was working for a travel agency as an assistant. After that, I worked for a telecommunications company in Australia where I mostly served as customer service and technical support. I've also embarked on entrepreneurship by getting into flipping houses.

No matter what industry I end up in, one thing that's been constant is my love for helping people! I take great pride in being able to empathize with others and help them out.

At Zapier

I'll mainly be working during Asia-Pacific hours and will be delivering the best customer service Zapier is known for! Working these hours enables Zapier to reach it's goal of providing customer support 24 hours a day.

The most exciting part of working in Zapier is that I get to work with a company that aligns with my values: empathy and customer service. I look forward in being able to help users get the most out of Zapier!

A Little About Me

I was born and raised in Manila, Philippines. I moved to Australia in my early twenties. I honestly love both worlds and I'm very grateful that I work for Zapier. I can now fly back and forth and get my Jollibee fix when needed!


In my spare time, you can find me in the kitchen cooking a meal for the whole family or developing a recipe for my personal food blog. You can also find me surfing the web, trying out new web services as well as tinkering with new gadgets I get my hands on.

Get Productivity Tips In Your Inbox

Learn about workflow, company building, and how to get things done.

Load Comments...

Comments powered by Disqus


Take the Work out of Workflow

Zapier is the easiest way to automate powerful workflows with more than 2,000 apps.