Museum Hack Uses Automated Workflows with Base CRM to Leave Manual Work Behind

Joey Blanco
Joey Blanco / Published January 22, 2018

Humans are inherently curious. It's a big part of what makes us, well, human. That's why insider information and a look behind-the-scenes leads to best-selling books and award-winning films. Entire TV series have been dedicated to the making of an album.

But what about museum exhibits? It's not too often we're shown anything but the exhibit itself. Even exhibits have a backstory. We just don't know it. Thankfully, there's Museum Hack.

With a bit of sass and sarcasm, Museum Hack offers insider-y tours for team-building, family outings—even bachelorette parties. Museum Hack has seen incredible growth in 2017, doubling 2016's numbers, but it wasn't smooth.

A bachelorette party posing during a Museum Hack tour.

Originally, when new leads requested more information or tried to schedule a tour, requests would land in the Museum Hack inbox. “We made sales, but it hurts to think of how many deals may have fallen through the cracks,” Michael Alexis, Director of Marketing at Museum Hack, explains.

It took some searching, but Museum Hack found their process best fit with customer relationship manager (CRM) Base. "We love how Base automatically records customer calls and emails in an easy to follow "feed"," says Michael. "Our sales team has quick access to the info they need, and management has access for training and accountability."

But since Base isn't the only application Museum Hack uses, they had to find a way to connect their leads to other tools. "We chose software providers that were the best at solving our specific problems," explains Michael. "But they didn't necessarily integrate with each other smoothly; [app automation tool] Zapier helps bridge that gap."

Automatically Keep Your Team Notified About Leads

With Zapier, Museum Hack connects Base with all sorts of applications: They send leads from Campaign Monitor to Base, add Base leads to MailChimp subscriptions, and built a leads database in Google Sheets. Museum Hack even connects Base with a few of Zapier's homegrown apps to send a weekly digest email sharing their new leads with the entire company.

For new leads, Museum Hack created a robust, multi-step Zap—a bridge between two or more apps. They copied this Zap for each of their lead sources, so they know if this is a corporate event or a bachelorette party.
When a potential client fills out a form on Museum Hack's site, they're actually completing a Campaign Monitor form. Zapier takes the information from the form and creates a new lead in Base.

One of Museum Hack's forms, powered by Campaign Monitor, that will create new leads in Base.

"By helping us connect Base and Campaign Monitor, Zapier also pushes the data to Slack for our sales team to "take dibs" before contacting a lead," Michael says.

Once the lead's in Base, Zapier sends a message to Museum Hack's sales team in Slack. Finally, Zapier adds the lead to MailChimp, making sure they're subscribed to the newsletter.

This Zap allows the sales team to get to work faster—they don't have to watch Base or their email. Zapier just tells them. Plus, if you combine this Zap with Base's own automated rules, sales reps can get reminders to follow-up with new leads.

We broke this Zap into a few different, essential pieces so you can choose what will work with your process:

With a simple Zap, Museum Hack sends a weekly email to their team, showing off all their new leads and sharing the company's success with the team. Here's how it works:

First, Zapier pulls new leads from Base. Once it has the lead, Zapier adds it to a digest email that shares these new leads every Friday so the Museum Hack team can see how many new leads they're generating on a weekly basis.

Build your own leads digest with this Zap:

One of Museum Hack's groups crossing the Delaware at the Metropolitan Museum of Art.

To Museum Hack, these automated workflows mean more opportunities. "The time and financial savings, plus the growth that Zapier has fueled, gives us time to focus on expanding and training our team," says Michael. "We have more people, working on more projects and getting more results."

"Automation doesn't have to eliminate jobs," explains Michael. "In Museum Hack's case, it's actually helping to create them."

All images courtesy of Museum Hack.

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