---
title: "Kommunicate: App spotlight"
description: "As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth."
image: "https://images.ctfassets.net/lzny33ho1g45/5gqRcTjFRhJzceiPmRewZS/08a183000f43fd2083ae2ce379c2754a/app_of_the_day__4_.png"
---

# Kommunicate: App spotlight

As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.

Ever wish you could bring the power of chatbots to your customer support? Ready to embrace your new bot overlords—err, colleagues?

If so, [Kommunicate](https://www.kommunicate.io/home) might just be the app for you. As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.

## Kommunicate's origins: From in-app messaging to bot-enhanced support

Over five years ago, a company called Intentive created an in-app messaging tool for businesses that wanted to meet their customers where they are. Out of that project grew Kommunicate, a holistic customer support platform that harnesses the power of bots and pairs them with a distinctly human touch. A lean team of 30+ hard-working engineers, designers, marketers, and sales superstars, Kommunicate is based in Bangalore.

## Kommunicate today: Empowering top-notch customer support teams

Kommunicate extends Intentive's original offering beyond just in-app messaging. It offers a robust suite of tools and features for building and maintaining customer relationships, including AI-powered chatbots, rich messaging templates, lead collection, automatic conversation routing, and customer satisfaction tracking.

## Automation: Popular Kommunicate workflows

Best of all, Zapier can connect Kommunicate to the other apps you use every day so you can automate your customer support workflows. Here are a few popular workflows to get you started: