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Micah Bennett

Micah Bennett is the Support Lead at Zapier. He loves his wife Trinity, dessert, and the Chicago Cubs. He has never been to Boston in the fall.

Micah Bennett

Micah's articles

Most recent articles

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More from Micah
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Small business tips

Focus on Process Underlying Theme of UserConf 2014

Fifteen speakers took the stage last Friday at UserConf, the "conference about keeping your customers (happy)". Put on by UserVoice and CoSupport, this fourth UserConf edition in Chicago was just a good as past iterations in New York and San Francisco.

By Micah Bennett

4 min read

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Small business tips

5 Takeaways from UserConf SF

This past week brought me out to the San Francisco Zoo for UserConf SF, and as with my trip for UserConf NY, it was a fantastic day of engaging speakers and great conversations with attendees.

By Micah Bennett

3 min read

A yellow rectangle with dotted lines running through it.

Small business tips

Part 2 - Minimizing Customer Confusion - 5 SaaS Support Teams Weigh In

Today on the blog we're continuing with our three part customer support series, where we surveyed different SaaS companies for their takes on how to handle sticky support situations.

By Micah Bennett

4 min read

A yellow rectangle with dotted lines running through it.

Small business tips

How to Handle Feature Requests - Tips and Scripts from 5 Top SaaS Vendors

Today I'm very excited to bring you the first of a three part series on handling customer support. We got in touch with the support teams of several of our partner services to hear their takes on how to handle tricky support situations.

By Micah Bennett

3 min read


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