Michelle S.

It's ok to face-mute

We're now years into this great experiment in remote work. It started off as a Zoom, but now it feels more like a plod. Our work lives are lived on camera all day, every day—and it's time to let people take a break.

In defense of "it's just a job"

Why do our jobs have to dominate so much of our life? What if there's another way to look at work?

Readable vs. understandable: the importance of context

Let's start with a story: When I was a bairn, my mom bought my bro a box set of classic books.

How accessibility guidelines can improve your customer support

Your customers come from many different backgrounds. But if you consistently use accessibility tools in your response, you can accommodate every single one of them. Here are some tips.