Zendesk Updates

Zendesk mention · December 25, 2018

Customer Service Software Showdown: Zendesk vs. Freshdesk

Customer service is the lifeblood of a modern business. Seventy percent of consumers in the United States report spending more money—and preferring to do business—with a company that delivers better customer service. Conversely, 33 percent of consumers would jump ship to a new brand if they experienced just a single...read more
Zendesk mention · September 12, 2018

How a Marketing Engineer at a Real Estate Brokerage Doubles Their Output

"We can accommodate unique client requests that, without Zapier, would have been totally unscalable."John Balladares, Marketing Engineer, Reside Real Estate If you're in business by yourself, you probably have a few tools you rely on that brought you to this point. Maybe it's a customer relationship manager (CRM) or...read more
Zendesk mention · July 10, 2018

How a Real Estate Broker Uses Automation to Reduce Follow-Up Time by 90%

Our stories explore how Zapier's users solve common problems. From marketers to CEOs, educators to real estate agents, millions use Zapier to automate their most tedious tasks. If you haven't yet, try Zapier for free to see what we're all about. "Zapier, I learned, should've been my first route, because...read more
Zendesk mention · January 5, 2018

How Support & Product Teams at Calendly Save 10 Hours Every Week

How you communicate within your company depends on things like your size, your industry, and your tools. Small startups might talk across the kitchen table to each other. Titans of banking have guidelines on how to share information with other teams. But how does a smaller company—that isn't a startup...read more
Zendesk mention · November 15, 2017

BarkBox Keeps Its Pack Together with Automated Emails and Team Notifications

For some (this writer included), dogs go beyond being just pets. Dogs are our cuddle bugs, our hiking buddies, our protectors, and our goofballs. They're our family. Back in 2012, three crazy dog people, Henrik, Carly, and Matt, launched BarkBox, a dog treats, toys, and gifts subscription box. More...read more
Zendesk mention · October 31, 2017

How Automation Decreased Lucidchart's QA Checks by 30%

Collaboration across teams ought to be business as usual. But if you've ever worked at a company that's undergone rapid growth, you know communication can break down almost as quickly as new employees are hired. Tasks get lost in the shuffle, teams lose track of projects, and productivity grinds down....read more
Zendesk update · December 19, 2016

Updates for Zendesk: Use Zaps to Find Existing Organizations and Groups

Keep Zendesk organized by filing tickets and users under the correct organizations and groups. Now you can use Zaps to automatically find existing Zendesk organizations and groups, then add users and tickets to them—all in one automated workflow. With well-oiled Zendesk workflows, your agents will be able to respond to...read more
Zendesk update · March 4, 2016

Automatically Find Zendesk Tickets and Users within a Zap

Search for Zendesk Tickets When your customers email for help, they want thoughtful and quick answers. So if your emails aren’t organized and streamlined, it’s likely that customers requests will get lost in the shuffle. No one wants that. That’s why Zendesk wants to make easier for you to keep...read more
Zendesk mention · October 15, 2015

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

If you have customers, you need customer support software. It's that simple. You can only juggle so many emails and social media mentions on your own before you miss an important email and leave a customer high and dry. There will always be difficult questions to answer and dissatisfied customers...read more

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