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RingCentral + Zendesk

Create Zendesk tickets from new RingCentral SMS messages

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

  1. When this happens...
    RingCentralRingCentral
    New SMS/MMS Received

    Triggers when there is a new SMS/MMS received.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • RingCentral triggers, actions, and search

    Call Ended

    Triggers when a call has been ended.

    Trigger
    Instant
    Try It
    • Type

    • StatusRequired

    Trigger
    Instant
    Try It
    • NameRequired

    • Allow Join before host

    • Mute Audio

    • Turn off camera for participants

    Action
    Write
    • Type

    Trigger
    Instant
    Try It
  • RingCentral triggers, actions, and search

    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It
    • Phone Number FromRequired

    • Phone Number ToRequired

    • Play Prompt

    Action
    Write
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About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Learn more

Related categories

  • Phone & SMS
zendesk logo

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