ProdPad + Zendesk
Create ProdPad ideas from new Zendesk tickets
Looking for a more direct way to have your customers' opinions influence your projects? Set up this Zendesk ProdPad integration and we'll take care of the connection to Zendesk. The automation will then react to every new ticket created on Zendesk, automatically creating an idea on ProdPad with all those details for you each time.
Looking for a more direct way to have your customers' opinions influence your projects? Set up this Zendesk ProdPad integration and we'll take care of the connection to Zendesk. The automation will then react to every new ticket created on Zendesk, automatically creating an idea on ProdPad with all those details for you each time.
- When this happens...
New TicketTriggers when a new ticket is added to a view.
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
Create IdeaCreate a New Idea
ActionWriteCreate a new record or update an existing record in your app.
- Free forever for core features
- 14 day trial for premium features & apps
New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundName
Persona
Job Role
Company
External URL
External ID
Tags
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planWorkflow Status
Tags
Product
Persona
External ID
State
Include Associated Feedback
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free plan
List Products
List all the products in the account
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planList User Stories
Returns a list of user stories with newest first.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Unique ID (Email)Required
About
Tags
Personas
Job Role
Company
Link Name
Link URL
Link External ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Idea Title
Description
Business Case - Problem
Business Case - Value
Functional Specs
Notes
Products
Personas
Tags
Workflow Stage
Link Name
Link URL
External ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact IDRequired
Name
Email
Company
Job Role
Personas
Tags
Link Name
Link URL
Link External ID
Phone
About
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Workflow StageRequired
IdeaRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External ID
Email
External URL
Contact Name
Company
Persona
Tags
Job Role
ActionThis is an event a Zap performs.SearchFind existing data in your appExternal ID
External Url
Tags
Workflow Stage
ActionThis is an event a Zap performs.SearchFind existing data in your appExternal ID
Unique ID (Email)Required
External URL
NameRequired
Company
Persona
Tags
Job Role
About
Personas
Link Name
Link URL
Link External ID
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Ticket (Required for non-admins)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundname
External URL
External ID
Country
Size
Value
City
Tags
Include Contacts
Include Feedback for Contacts
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planState
Company
Product
Persona
Job Role
Tags
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planList Personas
List the personas in an account
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planList Tags
List all the tags available in the account.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
City
Country
Size
Value
Tags
Link Name
Link URL
External ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.FeedbackRequired
ContactRequired
Ideas
Tags
Personas
Products
Name
External Link URL
External Link External ID
Contact Name
Contact Email
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Company IDRequired
Name
City
Country
Size
Value
Tags
Contacts
Link Name
Link URL
Link External ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Feedback IDRequired
Feedback
State
External ID
External Link Name
External Link URL
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Company Name
External ID
External URL
Tags
Country
Size
Value
City
ActionThis is an event a Zap performs.SearchFind existing data in your appExternal URL
External ID
State
Company
Company Size
Company Country
Company Value
Contact
Product
Persona
Job Role
Tags
ActionThis is an event a Zap performs.SearchFind existing data in your appNameRequired
External ID
External URL
Tags
Country
Size
Value
City
Link Name
Link URL
External ID
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundExternal URL
External ID
State
Company
Company Size
Company Country
Company Value
Contact
Product
Persona
Job Role
Tags
User NameRequired
FeedbackRequired
User Email
About
Products
Personas
Source
External Link - Name
External Link - URL
External Link - ID
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About ProdPad
ProdPad is a tool that helps you achieve better products through better product management.
Related categories
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Similar apps
Help Scout
Customer Support
Freshdesk
Customer Support
