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Gmail + Zendesk

Add new Gmail messages to Zendesk as tickets [Business Gmail Accounts Only]

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this integration to automatically create a Zendesk ticket from each new Gmail message. Keep your workflows moving without slowing down to check your inbox.

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this integration to automatically create a Zendesk ticket from each new Gmail message. Keep your workflows moving without slowing down to check your inbox.

  1. When this happens...
    GmailGmail
    New Email

    Triggers when a new e-mail appears in the specified mailbox.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Label/Mailbox

    • Search String

    Trigger
    Scheduled
    Try It
    • Label/MailboxRequired

    Trigger
    Scheduled
    Try It
    • Search StringRequired

    Trigger
    Scheduled
    Try It
    • Label/Mailbox

    Trigger
    Scheduled
    Try It
  • Gmail triggers, actions, and search

    New Starred Email

    Triggers when you receive a new email and star it within two days.

    Trigger
    Scheduled
    Try It
    • Label(s) to Add

    • Message to be LabeledRequired

    Action
    Write
gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Learn moreHelp

Related categories

  • Email
  • Google

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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