If a customer calls due to a support issue, your team might answer the call but forget to create a support ticket to track the call. Now you can prevent this happening by relying on this Zapier integration. As soon as a call is finished in Yodel.io, Zapier automatically creates a ticket in Zendesk. Now, your team can track support calls alongside support emails and see clear patterns of where customers need the most help.
How this Yodel.io-Zendesk integration works
- A new call is received in Yodel.io
- Zapier creates a ticket in Zendesk
- Yodel.io Phone System
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Triggers when a call is incoming.
Creates or updates a contact.
Triggers when a call is finished or was missed.
Attach a file to an existing ticket.
Triggers when a call is outgoing.
Create a new user.
Triggers when a new user is created.
Create a new ticket.
Triggers when a new ticket is added to a view.
Create a new organization.