When this happens...
ZendeskNew Ticket

Increase the efficiency of your customer support staff with this Xero Zendesk integration. Every time a new Zendesk ticket is opened, an invoice is created in Xero so you can easily bill for support time.

Notes: Works with Zendesk views so you can alter the Zap to only create a Xero invoice when a Zendesk ticket matches a criteria you set.

How It Works

  1. A new Zendesk ticket is opened
  2. Zapier creates an invoice in Xero from the ticket information

What You Need

  • Zendesk account
  • Xero account with permission to read/write invoices

Why Zapier?


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It's easy to connect Xero + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Bill

Triggered when you add a new bill. (Accounts Payable)

Create Sales Invoice

Creates a new sales invoice (Accounts Receivable).

New Sales Invoice

Triggered when you add a new sales invoice. (Accounts Receivable)

Create/Update Contact

Creates a new contact or updates a contact if a contact already exists.

New Contact

Triggered when you add a new contact.

Create Bill

Creates a new bill (Accounts Payable).

New User

Triggers when a new user is created.

Create Payment

Applies a payment to an invoice.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

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Become a Zapier Integration Partner

Xero is an accounting app that lets you track businesses expenses and accounting with intuitive mobile apps and web interfaces for point-of-sale, ecommerce, time-tracking, and more.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations