Wix Answers

Wix Answers Help & Support

What Wix Answers Triggers and Actions are Supported

Supported Triggers#

  • New Ticket - Triggers when a new ticket is created.
  • New User Reply - Triggers when a user reply is created on a ticket.

Supported Searches#

  • None yet!

Supported Actions#

  • Create Ticket - Creates a new ticket.
  • Create Label - Creates new label.

How to Get Started with Wix Answers on Zapier

When you start creating a Wix Answers Zap, you will be asked to connect your Wix Answers account.

Click to connect Wix Answers

Next, you'll be asked to enter your Wix Answers API key.

Wix Answers API Key

To locate your API Key in your Wix Answers account you can go straight to this link and follow from Step 5... https://YOURDOMAINHERE.wixanswers.com/app/settings/tools/webhooks-and-api/api-keys

...or follow from Step 1:

  1. Log into your Wix Answers account.
  2. Hover your mouse over the Settings gear in the bottom left corner.
  3. Under Tools, click on Webhooks & API.
  4. Click the API Keys tab.
  5. Click + Add API Key.
  6. Enter a name for your API key and click Save.
  7. Copy the API Secret Key and save it.
  8. Click Saved it, Done! Note: Your API Key appears in the Key column.

Wix Answers API Key in account

Paste your key back into your Zapier account and then “Continue."

If all steps were successful your Wix Answers account will now be successfully connected.

Wix Answers connection successful

Common Problems with Wix Answers on Zapier

Wix has some help for Zapier here: https://help.wixanswers.com/en/article/integrating-zapier-with-wix-answers

Other than that, we don't have any common problems documented yet, but feel free to contact us so we can help you personally!

Need More Help? - Our support team is happy to help -- send us a message

Wix Answers is a customer service software that makes it possible and easier for businesses of all sizes to support their customers.

Getting Started with Zapier

Need more help? Try the Zapier Help Center