Vonage SMS API + Zendesk
Create and send Zendesk tickets via SMS with new Vonage SMS messages
Need to create Zendesk tickets on the go? Use this integration so that, whenever a specified number receives an SMS message in Vonage SMS, you'll automatically generate a Zendesk ticket and send the basic details of the ticket in another SMS.
Need to create Zendesk tickets on the go? Use this integration so that, whenever a specified number receives an SMS message in Vonage SMS, you'll automatically generate a Zendesk ticket and send the basic details of the ticket in another SMS.
- When this happens...Receive SMS
Triggers when a new sms is received.
- automatically do this...Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
- then do this!Send SMS
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About Vonage SMS API
The Vonage SMS API platform (formerly Nexmo), allows you to send and receive SMS messages globally.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
