When this happens...
TextItNew Flow Event
Then do this...
ZendeskCreate Ticket

Your contacts reach out to you by SMS as well as email. Set up this automation, and Zapier will connect your bots to your helpdesk seamlessly. It will trigger whenever one of your contacts makes the appropriate request in a TextIt flow, automatically creating a Zendesk ticket with their submission for you to follow up on.

How this TextIt-Zendesk integration works

  1. A contact reaches a 'Call Zapier' RuleSet in one of your TextIt flows
  2. Zapier creates a new ticket in Zendesk

Apps involved

  • TextIt
  • Zendesk

Why Zapier?


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It's easy to connect TextIt + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Flow Event

Triggers when there is a new Flow Event.

Start Flow

Starts one or more contacts in a specified flow, creating a new contact for any unrecognized numbers.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Group

Triggers when a new group is created.

Create Ticket

Create a new ticket.

New Forum

Triggers when a new forum is added.

Create Organization

Create a new organization.

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Become a Zapier Integration Partner

TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations