Create Zendesk tickets from new TextIt flow events

Your contacts reach out to you by SMS as well as email. Set up this automation, and Zapier will connect your bots to your helpdesk seamlessly. It will trigger whenever one of your contacts makes the appropriate request in a TextIt flow, automatically creating a Zendesk ticket with their submission for you to follow up on.

How this TextIt-Zendesk integration works

  1. A contact reaches a 'Call Zapier' RuleSet in one of your TextIt flows
  2. Zapier creates a new ticket in Zendesk

Apps involved

  • TextIt
  • Zendesk
Create Zendesk tickets from new TextIt flow events
TextIt integration logo

TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.

Zendesk integration logo

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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