If you like staying in the loop with your help desk, even when you're mobile, then this integration can certainly help. Let Zapier send you an Twilio SMS text messages whenever a new Teamwork Desk ticket is created. Knowing about urgent tickets can help prevent the fires before they get started.
Note: This only applies to new tickets that arrive after setting up this integration.
How this Teamwork Desk - Zapier SMS integration works
- A new ticket arrives to your Teamwork Desk inbox.
- Zapier then sends a Twilio SMS text message with some ticket details to the mobile number you specify.
- Teamwork Desk
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Triggers when a new ticket is created.
Creates a new ticket.
Triggers when a customer sends a new reply.
Add a reply to a ticket.
Triggers when a new customer is created.
Creates a new customer.
Triggered when a new recording is available on your account.
Call a number or numbers and say a message.
Triggered when a new transcription is available on your account.
Send a SMS to a number or numbers.